Regional Customer Lead

Job title: Regional Customer Lead

• Location: Madrid, Spain

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at ​

As Regional Customer Lead /Area Manager within our Team, you'll own the strategy of the designated customers, from strategy to execution taking into account: people, commercial policy implementation, future channel development & overall return. Be the ambassador of the new ways of selling and become a reference for the whole team on the what & how for both hard & soft skills.

At Opella, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Main Responsibilities

• The role involves overseeing independent pharmacist team performance. This includes planning promotional activities aligned with Trade and Shopper marketing strategies for brands and collaborating with trade marketing on category management projects to optimize display, distribution, promotion, and detailing plan execution. The focus is on both strategic vision (30%) and operational excellence (70%).

• Analyze market developments and formulate appropriate proposals to develop growth opportunities, including customer specific activities where appropriate. Assess market activity/trends at point of purchase in order to identify new strategic opportunities.

• Setting up & Tracking the channel targets (according to the budget assumptions).

• Monitor & drive the daily, monthly, quarterly and annual achievement of strategic objectives.

• Management & maintenance of Field related tools (CRM – Detailing App – Training app etc).

• People Management: lead, coach and motivate a sales team to high performance (pharmacy sales reps)

Experience:

• Extensive OTC/FMCG experience. Knowledge of the local retail healthcare market is a plus.

• Knowledge of the Healthcare wholesale channel.

• Key account management and/or team leadership.

Soft and technical Skills:

• Leadership skills. Strong knowledge of strategic selling & customer relationship management skills.

• Strategy: anticipate problems and propose solutions, have a holistic vision both internally and externally, be able to manage the short, medium and long term through information analysis.

• Communication: ability to influence, use of digital communication tools.

Education:

• University Degree and Master is desirable.

Languages:

• Excellence in spoken & written language in Spanish and good understanding of the English language, written & spoken is mandatory.

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.