Process Lead

hace 2 semanas

Greater Madrid Metropolitan Area, España Tour Travel A tiempo completo

Date: Nov 28, 2025

Location:

ES, Madrid, Virtual, Spain, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Process Lead (Remote)
Full time, Madrid (Spain), Paris (France), Krakow (Poland), Germany
In this role, you will be responsible for providing support to Service Delivery management and providing solutions for (technical) gaps in processes. Analyzing, describing, logging and proposing ways to solve and improve the process is part of the responsibility.

As a Process lead, you will

  • Serve as a liaison and/or escalation point between the Teamleader and account, process solutions, commercial department etc.
  • Facilitate effective communication as required for smooth and fast solutions
  • Monitor and track the status of own logged cases, engage appropriate local resources, and escalate as needed to ensure initiative success
  • Manage(internal) client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve the issues quickly and to the customers' expectations
  • Assumes and performs other duties and responsibilities not specifically outlined herein

About You

  • Ability to assimilate many viewpoints and information to get to the root cause, key requirement or customer need
  • Capable of identifying (internal) customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions
  • Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
  • Ability to approach difficult situations factually and without emotions
  • Demonstrated competency in MS Office tools, Word, PowerPoint, Excel - Access, MS
  • Excellent oral and written communication skills
  • Experience in GDS Amadeus is required
  • Background in corporate travel operations is essential

About Us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department

  • Business Process Owner

    hace 2 semanas

    Greater Barcelona Metropolitan Area, España ABB A tiempo completo

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...

  • Global Process Owner

    hace 2 semanas

    Greater Granada Metropolitan Area, España SD Worx Spain A tiempo completo

    SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.Join our team: Shape the future with SAP MPS and BPO at SD Worx...

  • Process Engineer Senior

    hace 2 semanas

    Greater Madrid Metropolitan Area, España HEDON TECHNOLOGIES A tiempo completo

    Senior Process Engineer – Energy / Oil & Gas / Low Carbon TechnologiesPosition available ASAPPermanent contract – Madrid (ES)Why join us?Hedonism:waking up every morning excited about what you do.BecauseEfficiencymeans: achieving maximum results with minimum effort, real growth, transparency, closeness, high performance, all while being surrounded by...

  • Project Manager – STEP Process

    hace 7 días

    Greater Madrid Metropolitan Area, España Sandoz Iberia A tiempo completo

    Job DescriptionProject Manager – STEP Process & Data IntegrationJoin us in building the future of Sandoz.Through STEP (Sandoz Transformation Enterprise Program), we are creating a unified, integrated digital core and simplifying our end-to-end ways of working. From SAP S/4HANA to Veeva, Workday, LabVantage, and beyond, you'll help design and deliver...

  • Director MDM processes

    hace 2 semanas

    Greater Barcelona Metropolitan Area, España dsm-firmenich A tiempo completo

    Location: Barcelona, SpainOwn Master Data Management processes. Together with IT and business partners, ensure MDM solutions fullfil the need of business stakeholders and are compliant to regulations and policies. Own, monitor and follow-up the MDM continuous improvement initiatives portfolio. Define MDM documentation standards. Ensure documentation and data...

  • Sr Manager, Global Customer Experience Process Optimization

    hace 2 semanas

    Greater Barcelona Metropolitan Area, España dsm-firmenich A tiempo completo

    Location: GlobalWe are looking for an enthusiastic and innovative team player, naturally curious and an agile problem-solver, who is passionate about driving the Digital transformation within the Region. Join our Group Supply Chain Customer Experience (CX) Team as a Regional Deployment Lead, where you will work closely with team members on diverse,...

  • Lead Expert

    hace 3 días

    Greater Barcelona Metropolitan Area, España dsm-firmenich A tiempo completo

    Job Title: Lead Expert – Digital Customer Journey (Marketing)Location: Barcelona, SpainAs a Lead Expert in Marketing, you will shape and optimize digital customer journeys across marketing touchpoints as a functional expert. You'll work in product squads covering content management, campaign automation, and performance tracking, helping stakeholders...

  • Inclusion and Accessibility Lead

    hace 2 semanas

    Greater Madrid Metropolitan Area, España Cambridge University Press & Assessment A tiempo completo

    Job Title: Inclusion and Accessibility LeadSalary: £36,700 - £47,650 (UK) | EUR 41, ,500 (Italy) | EUR 34, ,850 (Spain)Location: Cambridge, UK (Hybrid) | Italy, Home-Based within Italy | Madrid, SpainContract: PermanentHours: Full timeJoin a mission-driven organisation at the forefront of global education reform. As ourInclusion & Accessibility Lead,...

  • Global Payroll Lead

    hace 1 semana

    Greater Barcelona Metropolitan Area, España ABB A tiempo completo

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...

  • Team Lead

    hace 6 días

    Greater Barcelona Metropolitan Area, España PropHero A tiempo completo

    PropHero, the AI & data-powered platform simplifying property investment, is on a fast-track to success Backed by global VCs and founded by McKinsey Alumni, we're expanding our team constantly. Are you a detail-oriented professional with strong organizational skills? Join us in a transparent, respectful, and flexible work environment, surrounded by ambitious...