Application Operations 2nd Level Support

hace 5 días

Greater Madrid Metropolitan Area, España UST España & Latam A tiempo completo


We are looking for the very Top Talent…and we would be delighted if you were to join our team

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.


What we look for?

We are looking for
Application Operations 2nd Level Support
, to contribute in a project with one of our global customer in wealth management.


Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH),

Feel free to apply if you are also open to relocation


Main tasks and accountabilities will be:

  • Ensuring the operation of core banking applications in respect to application management (2nd level support)
  • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
  • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
  • Takeover of periodical on-call duty (weekly 7x24)
  • Administration of change requests, for application related process fulfillment
  • Participation in periodic releases on weekends
  • Engage in projects relating to operational aspects for existing or newly integrated applications
  • Process optimization and automation of repetitive tasks including handover to L1 (Control Center)


What do we expect from you?

  • Completed IT training (Degree in Computer Science or other IT related certification)
  • At least 2 years of professional experience in application support
  • Good Unix know-how (shell scripting is an advantage)

  • Knowledge of Windows OS at server level

  • Knowledge of Java application server / database / AWA is an advantage

  • ITIL Foundation certification
  • Ideally, experience in banking with a knowledge of financial products
  • Process-oriented and analytical approach
  • Good written and spoken English, German an advantage


What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts


If you would like to know more, don't hesitate to apply and we'll get in touch to fill you in detail. We are waiting for you

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

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