Norwegian speaking Customer Support Representative for Malaga office

hace 5 días

Málaga, Málaga, España The lemon Consulting A tiempo completo

Position: Customer Support Representative

Location: Malaga, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Handle incoming contact from customers via phone and mail
  • Assist customers and deal with customer complaints promptly and effectively
  • Be the first point of contact - resolve customer queries and related requests
  • Ensure clients receive the highest level of service at any moment given

REQUIREMENTS:

  • Native/fluent in Norwegian (C1), both oral and written. Fluent in English (at least B2 level)
  • Prior working experience in customer service/support is considered as an advantage
  • Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
  • Excellent communication skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Understanding of economics and numbers
  • Fast learner who easily adapts to new IT systems and tools
  • Able to work independently, while being a team player at the same time
  • Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Higher salary from the 7th month
  • Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach career potential

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