Danish Travel Booking Agent in Málaga

hace 5 días

Málaga, Málaga, España Cross Border Talents A tiempo completo

Join Our Team as a Travel Booking Agent (Danish) in Málaga

Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain

Location : Málaga, Spain
Employment Type : Full-time
Remuneration : Base salary + bonuses

What You'll Do :

  • Serve as the first point of contact, ensuring each customer interaction results in a positive experience
  • Handle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking information
  • Conduct detailed discovery to quickly understand the customers needs and take ownership of the issue
  • Research, analyze, and assess situations to provide accurate solutions using available tools and resources
  • Collaborate with internal teams and external partners to resolve customer issues
  • Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacks
  • Deliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interaction
  • Uphold empathy, understanding, and excellent listening skills as key values when representing the clients brand

What Were Looking For :

  • Native/fluent in Danish (spoken and written)
  • Fluent in English (minimum B2 level)
  • High school diploma or equivalent
  • Customer service experience in the travel industry is a plus
  • Excellent customer service, written, verbal, and organizational skills
  • Familiarity with computer technology and devices
  • Motivated and positive individual with the ability to work independently and as part of a team
  • Strong multitasking, keyboarding, and active listening skills
  • Skillful paraphrasing of conversations with outstanding communication skills
  • Ability to find solutions following written procedures and guidelines
  • Effective in defusing angry customers through social and customer skills
  • Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)

What We Offer :

  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to help you reach your full potential
  • Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration

Ready to embark on this exciting journey? Apply now and be part of our vibrant team in Málaga

#TravelJobs #CustomerService #JoinOurTeam #MálagaJobs #CareerOpportunities

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