Dutch-speaking Travel Client Advisor in Malaga
hace 7 horas
Are you fluent in Dutch and passionate about travel and creating memorable experiences for customers? Join our dynamic international team in Malaga as we continue to grow and inspire travellers from all over the world. This is an outstanding opportunity for an enthusiastic individual who enjoys helping others, thrives in a multicultural environment, and is eager to be part of a leading European travel company.
Main Responsibilities – Dutch Travel Client Advisor Opportunities in Malaga- Deliver high-quality, personalised support to Dutch-speaking clients via phone, email, and live chat, ensuring a seamless customer journey from enquiry to post-trip follow-up.
- Guide travellers in researching, planning, and booking their perfect holidays, including flights, accommodation, transport, and activities tailored to their needs.
- Share expert insight and recommendations on local attractions, excursions, and cultural highlights in Malaga and across Europe.
- Resolve customer queries and issues quickly and professionally, maximising satisfaction and building customer loyalty in the Dutch travel market.
- Stay up to date with travel regulations, safety guidelines, and destination entry requirements relevant to Dutch travellers and the wider European market.
- Collaborate with suppliers, partners, and internal colleagues to manage reservations, amendments, and cancellations efficiently.
- Promote a positive, inclusive team culture and uphold our company values in every customer and colleague interaction.
- Participate in process improvement initiatives to enhance the customer experience and optimise operational workflows.
- Native or near-native fluency in Dutch, with excellent communication skills in English; Spanish is an advantage.
- Experience in travel advisory, reservations, customer support, or the tourism industry is highly preferred.
- Strong knowledge of geography and cultural interests relevant to Dutch travellers and popular European destinations.
- Demonstrated ability in problem-solving, active listening, and customer engagement.
- Exceptional organisational skills and attention to detail, particularly in a fast-moving environment.
- Comfortable using digital booking tools, CRM solutions, and online platforms for travel planning and customer management.
- Proactive, adaptable nature with the ability to prioritise and manage multiple tasks.
- Willingness to work flexible shifts, including evenings, weekends, and public holidays, as required in the travel industry.
- Competitive compensation package with performance-based incentives specific to the Malaga market.
- Comprehensive private health insurance and access to wellbeing programmes.
- Clear and supportive career development pathways within an international travel organisation.
- Comprehensive onboarding, ongoing training, and opportunities to upskill – including Dutch travel market and customer service courses.
- Collaborative, respectful, and diverse team environment focused on personal and professional growth.
- Modern, centrally located office in Malaga, with potential flexible or hybrid working arrangements depending on company needs.
- Play a vital role in inspiring travellers and supporting unforgettable journeys across Europe and beyond.
- Expand your expertise in the global travel sector and develop in-demand communication and client management skills.
- Join a passionate and supportive multicultural team dedicated to exceptional service and continuous learning.
- Be part of a purpose-driven company that values diversity, inclusion, and empowering people to discover new places.
If you are enthusiastic about travel, fluent in Dutch and English, and committed to delivering outstanding customer experiences, apply now to begin your exciting travel advisor career in Malaga
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