GPO Change Management

The Mission

The Global Process Owner (GPO) is responsible for managing global initiatives and projects, leading and influencing cross-functional teams to ensure consistent application of the Change Management process across the organization, including delivery of new features, services, or systems.

The GPO gathers business requirements, documents functional specifications, supports the identification of appropriate resources, assembles the project team, and develops milestones and launch schedules to ensure timely and successful delivery of process releases and improvements.

This role requires an expert data center professional with experience interfacing with senior leadership, operating in large-scale data centers, and demonstrating the ability to think broadly and strategically.

Main Responsibilities

Process

• Define and maintain policies, standards, and governance for the Change Management process.
• Own the process and supporting documentation from a strategic and tactical perspective.
• Approve changes to the process and lead process improvement plans.
• Be accountable for the overall quality of the process and oversee compliance with procedures, data models, policies, and enabling technologies.
• Promote and reinforce adherence to the process and associated policies.
• Ensure alignment of Key Performance Indicators (KPIs) and that objectives for the organization regarding the process are defined, monitored, and realized.
• Ensure the design of the Change process aligns with business needs and industry best practices.
• Work with other teams to continuously improve the level of service delivered internally and to customers.
• Work with the Facility Management (FM) team to audit all planned maintenance tiers.

Change Management

• Ensure effective implementation of the Change Management process across sites and functions.
• Support teams for TIER1 CAB approvals and facilitate governance for high-risk changes.
• Plan and lead Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Gather feedback from users and stakeholders and implement new features or improvements to the process and tooling.

Training, Competency and Audit Support

• Own the Change Management training strategy and curriculum, ensuring role-based learning paths are defined and maintained.
• Design, develop and maintain training materials and modules (content, presentations, exercises, assessments) to train employees involved in the Change Management process.
• Maintain the Change Management training matrix, defining mandatory trainings per role and population, initial training requirements for new joiners, and refresher / recertification frequency, including renewal criteria and timelines.
• Work closely with the Training Process Owner to define training requirements, delivery methods, tracking, and compliance reporting (including LMS alignment where applicable).
• Monitor training effectiveness through KPIs (completion rate, assessment results, compliance rate) and drive continuous improvement actions.
• Provide audit support by ensuring training evidence and records are complete, traceable, and readily available, supporting internal and external audits, and coordinating remediation actions for findings related to training and process compliance.

Problem Management

• Lead the Problem Management process around the following topics:
• Problem detection
• Problem logging
• Categorization and/or prioritization
• Investigation and diagnosis
• Review and lessons learned
• Prevent unauthorized activities that may cause incidents

Pre-requisite – Initial Training Required And/or Work Experience

• Familiar with maintenance processes and customer needs.
• Effective communicator (emails, phone, and face-to-face).
• Ability to work independently.
• Ability to listen to customers, vendors, and employees' needs and constraints.
• Ability to communicate in written and spoken English.
• 5+ years of experience in a similar position or in critical operations.
• Bachelor's Degree in Electrical / Mechanical / Energy Engineering or equivalent experience.
• Experience with complex systems.
• English: fluent.

Expected Skills and Level of Proficiency

• Strong process ownership mindset and governance capability.
• Ability to drive cross-functional alignment and influence stakeholders at multiple levels.
• Analytical skills to define and track KPIs and turn data into improvement actions.
• Planning and facilitation skills for CAB/ECAB and governance forums.

Professional Skills, Motivations and Behaviours

• Sense of confidentiality, integrity, and ethics.
• Excellent interpersonal skills.
• Adaptability and open-mindedness.
• Entrepreneurial profile and solution-driven approach.
• Rigor and method.
• Team spirit.