Customer Service Support

hace 7 días

Barcelona, Barcelona, España Enter Club A tiempo completo

Customer Service Support & Community Coordinator

Objective:

We're looking for a communicative, empathetic, and proactive person to join our team as a
Customer Service Support & Community Coordinator.

This hybrid role focuses on delivering a smooth, agile, and human customer experience while building a vibrant, connected community around our brand. Every interaction — whether one-on-one or within the community — should feel warm, genuine, and aligned with our tone of voice.

The role works
across both the Customer Service and Marketing/Communication departments

, and will be
jointly managed by the two teams

to ensure consistency across customer experience and community engagement.

This is a
full-time, in-person position

based in our office and at community events.

Start date:

November 17

Key Responsibilities

Customer Service (60%)

  • Provide customer support via chat, voice, and email with clarity, empathy, and efficiency.
  • Solve customer issues logically, politely, and proactively.
  • Collect feedback and collaborate with internal teams to improve the overall customer journey.
  • Ensure all touchpoints reflect our brand's human and positive communication style.

Community Coordination (40%)

  • Coordinate and manage the customer community experience across our communication channels (mainly WhatsApp and live events).
  • Oversee the
    community WhatsApp group

, sending weekly and daily updates, sharing key information, and encouraging engagement.
- Collaborate with the team to
plan, develop, and host monthly community events

, ensuring a seamless experience before, during, and after each event.
- Attend events

(some evenings and occasional weekends required) to support participants and capture insights for continuous improvement.
- Report community feedback and event outcomes to the customer service team to align communication and service improvements.

Key Skills

  • Excellent written and verbal communication; fluid, natural, and customer-friendly tone.
  • Strong organization, time management, and multitasking skills.
  • Empathy, curiosity, and a genuine interest in connecting with people.
  • Ability to create trust and proximity through every interaction — both online and in person.
  • Comfort working in dynamic environments, occasionally outside regular hours (evenings and weekends).
  • Experience with community tools (e.g., WhatsApp, Eventbrite, social platforms) or customer support systems (e.g., Zendesk, Intercom) is a plus.

Languages

  • Fluent English

and
Spanish

are required.
- Additional languages are a plus.

Priority

Deliver fast, fluid, and human communication — building close, positive relationships with every customer and nurturing a meaningful, engaged community.

Salary

€20,000 gross per year

About Enter Coliving

Enter Coliving is a community-driven housing concept in Barcelona that combines comfort, connection, and experience. We create welcoming spaces where people feel supported from their first interaction to their daily life within our homes. Our mission is to deliver an exceptional customer experience and foster a genuine sense of belonging through communication, care, and community.

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