IT Configuration Management Senior Specialist

hace 3 días

Barcelona, Barcelona, España Symrise AG A tiempo completo

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more…

About the Role

As the
IT CMDB Owner
, you will be responsible for the strategy, design, implementation, and continuous improvement of the
Configuration Management Database (CMDB)
. You will act as the
subject matter expert
in
Configuration Items (CI) Discovery, Asset Lifecycle Management, and Service Mapping
, ensuring the CMDB is a powerful enabler for IT operations.

Key Responsibilities:

  • Own & Lead
    the CMDB strategy, ensuring completeness, integrity, and accuracy of data.
  • Enhance ITSM Processes
    by integrating CMDB with Incident, Change, and other IT Service Management (ITSM) functions.
  • Automate & Optimize
    relationships between Configuration Items through advanced discovery tools and manual processes.
  • Collaborate Across Teams
    -work closely with IT Security, Architecture, Finance, Business Solutions, and external vendors.
  • Drive Adoption
    by leading communication, training, and best practice initiatives internally and externally.
  • Monitor & Improve
    CMDB performance through KPIs, identifying gaps, and implementing continuous improvements.
  • Integrate with 3rd-Party Tools
    such as SCCM, monitoring solutions, and ServiceNow.
  • Support Incident Management
    when needed.

Education & Experience
* Degree in Computer Science, Engineering, or a related field (or equivalent experience).

* At least 4 years of professional experience in a similar role, managing CMDB in an enterprise environment.

Key Skills
* Strong experience in Configuration Management and IT Service Management, particularly in a ServiceNow CMDB environment.

* Knowledge of IT asset tracking and software asset management.

* ITIL Certification with a solid understanding of ITSM best practices.

* Strong technical knowledge of IT infrastructure, software, and hardware.

* Experience working in IT operations and IT service management within an outsourced environment.

Soft Skills
* Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.

* Excellent collaboration, facilitation, and communication skills, especially in an international setting.

* Ability to build consensus and work effectively in cross-functional teams.

Language Skills
* Fluent in written and spoken English.

* Additional language skills (such as German, French, or Spanish) are a plus.

This role is based in our Barcelona office located in Poblenou, and follows a hybrid work model.

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