Office Manager

About Us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About The Role
You will be part of the local HR team (3 people), and part of our global corporate HR group (+25 people).

We are a hands-on team that operates very close to the business.

We're not a "policy factory" or a purely strategic function. We're deeply involved in day-to-day realities, solving problems, unblocking situations, and supporting people when they need (which normally is every day for multiple reasons)

We operate in a dynamic, international environment where priorities can evolve as the business grows. This requires strong ownership, sound judgment, and the ability to prioritise effectively in situations where not everything is predefined.

Rather than relying on focusing on processes, we value accountability, delivery and thoughtful decision-making. If you enjoy taking ownership, navigating change with confidence, and focusing on outcomes over bureaucracy, you'll feel at home here.

What will you be doing?

We are looking for a proactive and resourceful Office Manager to support the daily operations of our Spain workspace. While our setup is remote-first, we maintain a physical co-working space in the heart of Madrid where we frequently host teams and visitors from across the company.

This role ensures smooth coordination of logistics, a positive employee experience, and seamless collaboration with our global Office Management team.

Remote work days are available; however, priority will always be given to covering the needs of the physical workspace. While a 3–2 on-site/remote split is expected to be the most common arrangement, this may vary depending on specific circumstances and operational requirements.

What are we looking for?

• Serve as the primary point of contact for employees and visitors at the Madrid office, ensuring a welcoming, seamless, and high-quality employee experience at all times.
• Own the end-to-end management of business travel and reservations, acting as the main contact for employees, providing hands-on support, resolving issues, and ensuring a smooth travel experience.
• Coordinate all visitor logistics, including access to the co-working space, local guidance, scheduling, and on-site support, with a strong service-oriented mindset.
• Plan and execute on-site and off-site meetings and events, including venue research, vendor coordination, negotiations, and catering, with attention to detail and employee experience.
• Manage office supplies and merchandising, including welcome packs and employee gifts, contributing to a positive and consistent workplace experience.
• Support administrative and operational processes such as budget tracking, invoice management, and coordination with Finance, ensuring efficiency and accuracy.

• Partner closely with global Office Management and HR teams to align on office-related strategies, standards, and initiatives.

• Organizar los checkeos de salud

• Maintain and update local policies, procedures, and documentation related to the role's scope, ensuring clarity and compliance.

• Keep global teams informed
  about key events, updates, and relevant information happening, having happened, or planned at the Spain hub.

• Informar de festivos en channels globales

• …

• Support HR & IT on employee onboarding and offboarding in areas related to office operations, workplace setup, access, and logistics, ensuring a smooth and positive experience at key employee lifecycle moments.

What will make you stand out?

• English proficiency C1 or higher
• Strong communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and solve problems quickly.
• Proactive, solution-oriented, and reliable mindset.
• At least 5 years of hands-on experience in similar roles and environments, managing comparable responsibilities end to end.

What do we offer?

• Clear and transparent compensation plan. The salary range goes from 18000€ to 20000€ - please note this is a part-time role. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
• Flexible salary benefits Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten.
• Private health insurance Free for all employees via Cigna, plus we cover 50% for your family members.
• Generous time off Enjoy 26 days of holiday per year (23 base days + your birthday off, Christmas Eve, and New Year's Eve).
• Your gear, your choice Whether you prefer Mac or Windows, or need an extra screen, we'll make sure you're set up for success from day one.
• Annual Salary Review We're committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success.
• Grow your skills We offer up to €800/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal.
• Learning resources Access internal and external training, including platforms like LinkedIn Learning, completely free.
• Holistic wellness program Includes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges.
• Volunteer day Take one day off a year to volunteer and give back. Bonus points for sharing pics on Slack
• Free therapy vouchers Because your mental health matters.
• Health & wellness support Get up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.).
• Weekly language classes Improve or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us
• Time for health Get 8 hours per year for personal medical appointments and 10 hours per year to support your family's medical needs.
• Work-life balance We're flexible and people-first. We know life happens, and we aim to make work work for you.
• Inclusive, upbeat culture No suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self.
• A global, multicultural team We're made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone's included.
• Packlink Pro discount Enjoy 99% off your personal shipments using our platform.
• Referral bonuses Know someone amazing? Earn €1K–€3K when you refer candidates we hire—depending on the role.
• Central Madrid office When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included
• Team events We work hard and play hard with regular team-building activities and meetups.