IT Support Engineer II

hace 2 semanas

Valencia, Valencia, España Marlex A tiempo completo

Marlex necesita incorporar un/a
IT Support Engineer II (Valencia) with Fluent English
para multinacional de plataforma de pagos de última generación, expertos en pagos y software.

Job Description:

We are looking for an
IT Support Engineer II
to provide temporary coverage for paternity leave. The ideal candidate will be responsible for resolving technical incidents, managing the IT asset lifecycle, and ensuring smooth onboarding and offboarding processes. This role requires someone who can manage these tasks autonomously and contribute to process improvements. A strong commitment to efficiency, service quality, and proactive asset management is essential.

Key Responsibilities:

  • Manage the
    IT asset lifecycle
    , including procurement, deployment, maintenance, and retirement of equipment.
  • Lead and execute
    onboarding and offboarding
    processes, ensuring a positive and secure experience for all users.
  • Resolve
    second-level technical incidents
    for macOS, Windows, and SaaS applications.
  • Manage user-level access on platforms like
    Okta
    and
    Google Workspace
    .
  • Improve support processes and propose optimizations for lifecycle tasks.
  • Maintain accurate asset inventory and generate basic reports.

Minimum Skills and Qualifications:

  • Bachelor's degree
    in Computer Science, IT, or equivalent professional experience.
  • 3+ years of experience
    in an IT support environment.
  • Solid experience with
    macOS and Windows
    , and administering
    SaaS platforms
    (Okta, Jira).
  • Experience with
    IT asset management
    and procurement processes.
  • Fluent English
    is required for this position, both spoken and written.
  • Demonstrated ability to work independently and manage small projects

What We Offer:

  • Temporary contract for paternity leave coverage (approximately 5 months). Possibility of extension or permanent contract based on performance
    .
  • Flexible working hours.
  • Competitive salary based on experience
    .

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