Account Representative

Overview:

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

We're looking for an experienced sales professional ready to own and manage the full sales cycle for low-tier customers. This role focuses on more complex cases where strong relationship building, strategic advisory, and commercial control are key. As an Account Representative, you'll act as a trusted advisor, driving profitable growth and ensuring sustainable, long-term partnerships.

• Drive all sales activities and manage low-tier customer accounts with full ownership of the commercial and operational relationship

• Build and maintain strong client relationships; act as a strategic advisor to ensure loyalty, satisfaction, and continued growth

• Gain deep understanding of customer business needs to identify opportunities and plan for the continued development of SITA's business

• Engage customers with unique insights and align SITA's value proposition to their priorities, reframing how they view their business

• Maintain visibility on all commercial, delivery, and operational aspects of the account, ensuring timely issue resolution through relevant process owners

• Communicate key economic and market trends internally and externally to identify new business opportunities

• Ensure compliance across all business processes and support cash collection by resolving commercial issues that may impact payment

Qualifications:

• At least 4 years of experience in a sales role, preferably within the air transport industry or IT/telecommunications

• Fluency in Swedish and good command of English

• Proven ability to manage the full sales cycle, from opportunity creation and negotiation to deal closure and account growth

• Strong relationship-building skills and ability to act as a trusted advisor to customers

• Commercial acumen with the ability to identify new business opportunities and drive profitable growth

• Excellent communication and stakeholder management skills across different levels of seniority

• Experience working in an international, cross-functional environment

Nice to have

• We highly value multilingual speakers, the ability to communicate in Danish, Norwegian or Finnish (to cover NODICS, Iceland, Greenland market) will be considered a strong advantage

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.