Automotive Technical Support DE

hace 1 semana

Barcelona, Barcelona, España Topdon Europe Sl A tiempo completo

About Topdon

Founded in 2017, TOPDON is a global leader in automotive diagnostic equipment, dedicated to meeting current needs and innovating for future trends in the automotive industry. With a presence spanning Shenzhen, Changsha, Changde (China), and New Jersey (USA), we are committed to offering best-in-class solutions worldwide.

Topdon Europe was established in 2022 to specifically target the dynamic European automotive diagnostics market. Our portfolio includes high-level diagnostic scanners, specialized battery tools, and cutting-edge EV charging solutions for commercial and home use.

For more information, please visit:

Role Summary

Topdon Europe is recruiting a proactive and technically skilled Technical Support Specialist to join our team, focusing on providing high-quality diagnostic support to our distributors across the European market.

Key Responsibilities and Tasks

The specialist will be the primary technical contact, ensuring seamless operation and customer satisfaction for our range of products:

  • Multi-Channel Technical Support: Provide advanced technical assistance and troubleshooting via phone, WhatsApp, email, TeamViewer, and occasional on-site support to new and existing distributors.
  • Customer Communication: Proactively keep clients informed and updated regarding upcoming software releases and new features for various equipment models.
  • Product Training: Conduct comprehensive training sessions for distributors on the effective use and functionalities of Topdon diagnostic equipment.
  • Repair and Service: Perform diagnostic and repair work on equipment, covering both in-warranty and out-of-warranty services.
  • Relationship Management: Foster and maintain strong, positive after-sales relationships with key clients and distributors.

Required Qualifications

  • Experience: Minimum of 2 years of professional work experience in technical support, specifically with automotive diagnostic equipment, automotive technology, or a similar field.
  • Technical Knowledge: Strong foundation in automotive diagnostics, general mechanics, and/or related electrical systems (knowledge of EV technology is a plus).
  • Language Proficiency: Excellent command of the German and English languages (C1/C2 level) is essential for communication with key markets and internal teams.
  • Skills: Proven ability to explain complex technical issues clearly and patiently. Experience using remote assistance tools (e.g., TeamViewer).

What We Offer

  • Global Team: Integration into a dynamic team of professionals and academics from around the world.
  • Continuous Development: Opportunities for ongoing training and professional growth in the rapidly evolving automotive technology sector.
  • Competitive Compensation: Attractive salary package commensurate with experience.
  • Impactful Role: Direct opportunity to influence customer satisfaction and Topdon's brand reputation in the European market.

Job Type: Full-time

Pay: 2,000.00€ - 2,800.00€ per month

Experience:

  • Automotive Scan Tools: 2 years (Required)

Language:

  • Inglés (Required)
  • German (Required)

Work Location: In person

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