Global Head of Media Performance

Job Title

Purpose of the Role

The Global Head of Media Performance will guide and support teams in developing, implementing, and continuously improving the performance of Digital and Travel Seller (Global Distribution System - GDS) Media products offered to hotel, Destination Marketing Organization (DMO), and airline clients worldwide.

This role oversees approximately 180 team members across multiple global locations (including the US, Costa Rica, Barcelona, Kuala Lumpur, Melbourne, Delhi, and Manila).

The objective is to foster high customer satisfaction and loyalty while managing Profit and Loss (PnL) accountability for the contribution to overall business performance. The position focuses on delivering impactful media campaign results and building a cost-effective, AI-driven, scalable operating model to support future growth.

Main Responsibilities

• Guide media customer delivery teams across global Centers of Media Excellence and regions to manage over 5,000 campaigns for hotels, airlines, and destinations, ensuring scalable operations and team development.

• Work toward client loyalty and Net Promoter Score (NPS) goals for each geographic region.

• Establish best practices to help Strategists identify opportunities for upselling and cross-selling, and present new products to clients. Collaborate with partners (e.g., Google, Facebook) to test new features and encourage adoption where beneficial.

• Support sales processes (e.g., media plan creation), maintain balanced business mix across channels, and uphold service level objectives.

• Develop AI-first operational processes, define essential business requirements for internal systems, and identify third-party data and technology to enable success. Build business cases to justify investments.

About the Ideal Candidate

• Advanced degree in analytical fields such as mathematics, engineering, finance, or economics.

• Significant experience in general management ( typically 10+ years) including operational responsibility for revenue and oversight of diverse functional areas with large teams (+100 team members) within a global organization,.

• Extensive experience in digital media and/or e-commerce, with media companies or advertising technology firms in roles focused on performance marketing and client engagement.

• Strong understanding of data and travel industry (hospitality experience preferred).

• English proficiency

What We Can Offer You:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Looking to evolve your career and make impact in the travel industry? this is your role Apply now

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.