IT Support and Threat Analyst

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

The position will provide high-quality first- and second-line IT support to all on-site and remote staff across Once for All. This includes managing on-site systems and coordinating with third-party and cloud services to ensure smooth operations, while delivering excellent customer service and clear communication.

The position is key to enabling the IT Manager and Head of Business IT to deliver the group's strategic IT objectives.

Incident Resolution:

-Meet the assessment objectives set by Internal IT management.

Impact on Group Development:

-Actively contribute to cross-projects with other countries.

Training and Development:

-Actively expand the knowledge base by implementing the proposed training activities.

Documentation and Procedures:

-Create and update technical documentation and support procedures. Develop user guides and manuals to reduce user dependency.

•Strive to deliver 100% uptime for our hosted and in-house IT services

•Provide first- and second-line support for company employees across the group

•Provide desktop support when needed to support end users

•Overall responsibility for the progression of IT tickets assigned to the individual.

•Management of onboarding and offboarding processes to ensure new employees are successfully onboarded and offboarded.

•Assist with systems implementation to develop and improve business processes through IT.

•Assist with regular communication with staff to inform them of IT business changes and other key IT information.

•Assist with the management of all IT assets, including the security of those systems.

•Ensure regular patching of all systems is completed, both within Azure and on-premises.

•Assist with the delivery of KPIs for the IT team to drive revenue, quality, and customer experience.

•Assist with the delivery of the company's security strategy alongside the IT manager to protect the company from internal and external threats.

•Conduct training and attend events when appropriate to expand technical knowledge and help support our users.

•Collaborate with the IT manager on disaster recovery and business continuity plans

•Prepare necessary reports for management

•Maintain the IT risk log with the IT manager and associated remediation plans

•Collaborate with support renewal management

•Collaborate with the management and support of network and firewall infrastructures

•Manage and support company mobile phones

•Collaborate with the management and support of VOIP phone systems

•Consistently meet delivery deadlines

Educational level: Specific training related to IT or Telecommunications and/or demonstrable experience in the IT sector.

Certifications/Courses: Any IT security certification is desirable. Knowledge of ISO 27001/ENS/NIS2.

Languages: Intermediate level of English

Experience on the following, at least 2 years:

• Information technology

• ZScaler

• Microsoft EntreID

• Computer Security Knowledge

• Knowledge of ISO27001, ENS and/or NIS2

Flexible working time.

Teleworking.

A dynamic and inclusive workplace with opportunities for growth and development.

The chance to make a significant impact on our organizational culture and talent strategy.

Competitive compensation and benefits package.