Cloud Operations Analyst

Job Purpose

The Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA.

The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed.

The Process Analyst can be called upon to design new processes, such as a new automated system for billing and procurement or a new support service for a new platform. They should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes.

The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.

Responsibilities:

• Mapping of process flows across Operations teams, collecting, documenting, and analyzing data, identifying process gaps, and supporting process improvement initiatives to increase operational efficiencies.
• Create process maps and document key business requirements needed to evaluate opportunities.
• Create value stream maps to identify and highlight potential areas of improvement.
• Coordinate and facilitate cross-functional / cross-organization meetings between stakeholders on various end-to-end business processes.
• Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
• Document operational "As-is" processes and the desired "Future State" processes.
• Define SLAs and measure results.
• Deploy new operational processes and escalate them as needed.
• Maintain, manage, and constantly improve central processes.
• Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneity and up-to-standard operations across locations within regional scope.
• Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
• Manage constant communication with countries and other stakeholders around processes.

Knowledge, Skills, and Experience

Solid understanding of eCommerce.

• Knowledge of finance and accounting processes is a plus.
• Experience with evaluating ROI is a plus but not mandatory.
• Proven analytical and problem-solving abilities.
• Ability to work autonomously and independently.
• An out-of-the-box thinking mentality.
• Exceptional customer service orientation.
• Proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting, and process diagramming.
• Comfortable working in an international, results-driven project organization.
• Project experience in Software Licensing, Support, or Customer Service functions is a definite advantage. Understanding of the IT Software / Services / SaaS industry is helpful.
• Technical know-how/understanding of TD SYNNEX tools such as SAP, MS Office products, hardware, and operating systems as well as knowledge of programming languages, diagnostic utilities, monitoring tools, etc.
• IT Channel experience, Pan-European distributors, or Software vendor experience is a definite advantage.
• Significant experience working with large multinational accounts.
• Exceptional written and oral communication and presentation skills in English; additional European languages are a plus.
• Intercultural experience is a plus.

Working Conditions:

• Occasional travel within Europe.
• Normal, professional office environment.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for