Senior Account Manager

Ciklum is looking for a Senior Account Manager to join our team in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Account Manager, you'll become a part of a cross-functional development team engineering experiences of tomorrow.  We are looking for a proactive, customer-centric Onboarding and Account Management Specialist to join our Customer Success team. In this role, you will play a critical part in ensuring a seamless onboarding experience for new customers while also managing a portfolio of existing accounts (200–300). Your primary focus will be guiding customers through the onboarding process, educating them on best practices, and helping them achieve long-term success on our platform. By working closely with customers from the start, you will drive adoption, ensure proper platform implementation, and proactively address potential challenges. In addition, you will support ongoing account management by providing strategic recommendations, facilitating engagement, and identifying growth opportunities. Success in this role will be measured by onboarding completion rates, customer satisfaction, product adoption, and retention.

Responsibilities:

Onboarding & Implementation:

• Serve as the primary point of contact for new customers, guiding them through the onboarding process from account setup to full adoption.

• Conduct onboarding sessions to educate customers on platform capabilities, campaign setup, performance tracking, and best practices.

• Develop customized onboarding plans tailored to customer goals and use cases.

• Proactively identify and address potential roadblocks, ensuring a smooth and efficient onboarding experience.

• Collaborate with internal teams (Product, Marketing, and Support) to refine onboarding resources, training materials, and automation strategies.

Ongoing Account Management & Growth:

• Maintain strong relationships with customers, acting as a strategic partner to help them maximize value from the platform.

• Regularly assess customer engagement and proactively recommend optimizations to drive long-term success.

• Educate customers on advanced features, additional products, and new updates to enhance their experience.

• Assist customers in troubleshooting and resolving technical or performance-related issues in collaboration with support teams.

• Develop data-driven insights and recommendations that contribute to customer retention and subscription renewals.

• Act as the voice of the customer, sharing feedback with product, engineering, and marketing teams to drive continuous improvement.

Requirements:

• 2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field.

• Strong understanding of customer onboarding methodologies, platform implementation, and adoption of best practices.

• Experience with CRM tools (like Salesforce), data platforms (like Tableau, Anaplan), and communication tools (like , Zendesk).

• Exceptional communication and training skills, with the ability to explain complex concepts clearly.

• Ability to manage multiple onboarding projects simultaneously while ensuring customers stay on track.

• Strong problem-solving mindset with a proactive approach to identifying and resolving customer challenges.

• Comfortable working independently, with the ability to adapt to evolving priorities.

• Highly organized, with a strong sense of urgency to meet deadlines while maintaining high-quality customer interactions.

• Proficient in English Language.

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days

• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications

• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally

• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don't miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays

• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential

• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients

• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Based in Málaga, our team thrives in one of Andalusia's leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

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Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.