Assistant Site Manager

Hey there

We're Fever, the world's leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

About The Role
The Experience Assistant Site Manager supports and facilitates the manager's work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty.

Based in Madrid, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You'll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

About The Experience
VR
Our VR experiences invite you to take a step back in time and dive into scenes from the past, exploring unknown parts of the world or lost civilizations. Equipped with virtual reality headsets, visitors will be invited to slip away into a unique universe, both enriching and entertaining.

Guided by cutting-edge technology, you will experience realistic sensations that transport you to fascinating times and places. A virtual guide becomes your partner in this exploration, revealing historical and cultural details with precision and captivating storytelling. These immersive expeditions give you the opportunity to discover, learn and expand your knowledge in a new and original way.

Registered as groups of 4 to 6 people, you will wander freely during 45 minutes into a 500sqm room together with up to 80 other visitors, all exploring different eras of the past or parts of the world.

LOCATION AND ESTIMATED START DATE:
SEPTEMBER 2025, MADRID, SPAIN

GENERAL RESPONSIBILITIES:
Administrative, Reporting and Accounting Responsibilities:

• Handling calls from clients, suppliers, and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals

Management Responsibilities:

• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment, schedule development, and inventory management
• Supporting the onboarding, training, and integration of new hires

Business Responsibilities:

• Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth.
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
• Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)

SKILLS & REQUIREMENTS:

• 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice