Fraud Activity Agent

hace 2 días

Barcelona, Barcelona, España JUJUR A tiempo completo

Position: Fraud Activity Agent

Location: Barcelona, Spain

Employment type: Full-time, on-site

DUTIES AND RESPONSIBILITIES:

  • Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
  • Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
  • Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
  • Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
  • Maintain detailed and accurate records of investigations, actions, and outcomes
  • Communicate professionally and effectively in sensitive or escalated situations
  • Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
  • Identify opportunities to improve workflows, share recommendations, and support process enhancements
  • Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS:

  • Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).
  • Strong analytical, problem-solving, and critical thinking skills
  • Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
  • Proven ability to meet or exceed performance targets and maintain professional standards
  • High level of integrity, reliability, and accountability in all tasks
  • Strong interpersonal skills, including active listening, empathy, and adaptability
  • Experience handling complex or escalated cases with professionalism
  • Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
  • Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
  • Attention to detail, accuracy, and autonomy in daily work
  • Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
  • Willingness to share best practices, contribute to team improvements, and continuously learn
  • Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS:

  • Attractive remuneration with capped sales bonuses.
  • Private healthcare coverage.
  • Relocation assistance.
  • Fully paid training on company processes, tools, and products.
  • Modern office facilities in a convenient central location.

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