German Speaking Fraud Activity Agent

hace 2 semanas

Barcelona, Barcelona, España The lemon Consulting A tiempo completo

As a Fraud Activity Agent on our team, you will:

Investigate and verify suspicious activity using internal tools and predefined processes

Collect, review, and validate documentation submitted by customers to assess potential fraud

Resolve high-risk cases within established timelines, ensuring prompt and accurate action

Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window

Maintain accurate case records and ensure adherence to internal protocols and SLA requirements

Communicate effectively and professionally in sensitive or escalated cases

Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk

Proactively identify areas for improvement in fraud prevention workflows and share recommendations

Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases

Your qualifications

Have a C1 level of German and advanced English skills

Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment

Consistently met or exceeded KPIs in previous roles

Have no disciplinary actions on your record and maintain professional integrity

Possess excellent interpersonal skills including active listening, empathy, and adaptability

Are experienced in handling complex or escalated customer interactions with professionalism

Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently

Demonstrate autonomy, accuracy, and attention to detail in every task

Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly

Are proficient with operational tools such as CRMs and shipment tracking systems

Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations

Take initiative to drive improvements and share best practices with your team

Are reliable, punctual, and uphold a positive and professional work ethic

Whats in it for you

Full-time 39 hours/week permanent contract

Salary: 22,000 euros gross/year + up to 2,400 euros gross/year in bonus

Great office location in Barcelona

Fully paid training about the company and the project youll be working on

Career development program and specialized courses

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