EGNOS Service Manager

Created in 2009,
ESSP
is a young and dynamic company, a
pan European service provider
, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide
Communication, Navigation and Surveillance
(CNS) services, among which, the main one is, the
EGNOS service
(the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

ESSP Corporate Video
:

ESSP Website career:

ESSP recruits a:

EGNOS Service Manager - (F/M)

We are looking for our new
EGNOS Service Manager
who will be responsible for the
interface with the Customer (EUSPA
), for the
direct reporting and identification of customer needs
, for the
oversight of the delivery (technical, financial) of the EGNOS services.

Also, the
EGNOS Service Manager
will be responsible for
the Customer SLA (Service Level Agreement) management and reporting and act as EGNOS Overall Service Provision Manager of the NESP contract (Next EGNOS Service Provision contract).

For these activities, we are looking for someone with:

10 years' experience in GNSS project management (in international or european context)
, and
5 years
in a
management position
, with a
very good level of English
(minimum C1).

Your main responsibilities/activities will be:

• Acting as EGNOS Overall Service Provision Manager:
• Interface with ESSP Units to ensure a unique voice towards the Customer,
• In coordination with ESSP Units, ensure that all
  technical
  ,
  managerial
  and
  administrative
  activities are performed in compliance with the contract,
• Management of the Steering Comittee for the overall EGNOS project/service and its schedule,
• Management of risks associated with the service.
• Management with EUSPA of contractual baseline via the ESP Change Control Board,
• Management of the Customer Service Level Agreement as accountable of the Key Performance Indicators status including the creation of mitigation actions to improve their values if relevant,
• Management of the monthly, yearly and quarterly reporting and meetings with the Customer,
• Measuring and ensuring Customer satisfaction, from the initiation of the questionnaire for the Customer, to the proposal and execution of improvement actions.
• Budget and resources monitoring and accountability: charges and costs related to the service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget, and takes actions in case the financial performance of the contract is not met,
• Identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service proposals to the Customer,
• Contribute to the implementation of new ESP contracts in close coordination with different ESSP units,
• Establishing and maintaining the service delivery processes in the company.

PROFILE:

• Leadership and team spirit
• Project and Service Management
• Customer oriented
• Ability to federate, to coordinate and make transversal teams to work together
• Transversal management
• Communication skills and analytical view
• Negotiation skills
• Ability to develop a strategic vision: Ability to step-back and to get the global picture of the situations to properly manage them.
• Experience in SLA management and Customer satisfaction.
• Capability to anticipate, being autonomous and proactive
• Ability to assume responsibilities
• Shows initiative and is able to synthesize
• Very high level of English (C1) – CEFR.

JOB REQUIREMENTS:

Engineering degree or equivalent

Experience in international and multi-stakeholder projects

Available for regular travels mainly in Europe

HUMAN RESOURCES

Recruitment process:

• 1st interview
  is held by the direct manager of the position you applied for (technical interview)
• 2nd interview
  with the CEO
• 3rd interview
  is held by HR Unit

Remuneration package:

• Variables
  : bonuses based on objectives
• Teleworking
  : up to 3 days/week
• Health insurance, life Insurance
• Saving plan
• Tickets Restaurant
• Sustainable Mobility Package:
  Home/Office travels reimbursement if car sharing or bicycling
• 29 holidays
  (for full time year)

Job Location: Madrid (Spain)

Type of Contract: Full time / Permanent

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.