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Professional Services Consultant
hace 2 semanas
Overview
A Professional Services Consultant will play a key role on the delivery process by implementing Esker's on Demand cloud SaaS solutions and overall create a successful consulting relationship with clients. The PS Consultant contribution is focused on understand business process automation needs and make them fit with clients' expectations by demanding and time-sensitive projects, requiring the best and the brightest in the industry.
Main Responsibilities:
Consulting:
Learn and keep updated about Esker solutions in order to offer the best service performing the last innovated features and looking for the enhancement of them.
Work as part of a team following the stages designed in collaboration with the rest of roles like Engagement Managers or Architects.
Utilize a variety of technologies to extend standard functionality of Esker solutions such as background logic, end-user interface, reports and workflow to meet client business requirements.
Understand business objectives in order to connect Esker solutions with customers' needs.
Work closely with customers to define requirements, test the application end to end and train end users as well as provide all the assessment needed.
Document product configurations and custom development for customers or internal stakeholders (CX,ESS) helping in reporting needs.
Trouble-shoot issues that arise in the course of configuring solutions and ensure these are resolved to the satisfaction of the project manager. Work with Sales, Research & Development (R&D), Customer Experience (CX) and Esker Solution Support teams.
Identify improvements to our solutions, processes or supporting documentation.
Technical:
Participate in planning and scoping of the project as well as in the Increment Planning Workshop by providingthe technical knowledge. Supporting the solution design, effort estimation, and project planning
Implement Esker's on Demand cloud SaaS solutions making real the project built by running and setting in process the different development stages.
Responsible of solution's configuration providing structure and standardization, taking care of proceduresand ensuring the quality of the final product.
Prepare solution's installation taking into consideration possible technical issues and solutions to manage them.
Take to production the solution according with customer's needs and ensuring that it will work with all the features planned and under conditions agreed.
Create and execute test cases to validate development and product configurations that help to ensure the functionalities will run under expected.
Develop or configure Esker solutions to integrate with customer ERP systems or custom external applications
Essential Experience:
Understand and be able to consult on Procure to Pay and/or Order to Cash business processes
Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience).
3+ years of experience as functional and technical expert administrating these processes and/or ERP related ones
3+Experience in delivering projects and pulling things together to meet end-results ontime
5+ years of experience in software development and package implementations preferably either in a software company, system integrator or in house.
Experience defining and developing business requirements and functional specifications.
Lead internal and customer facing demonstration of solution and any custom development
Exposure with: JavaScript, XML, JSON, relational databases (Oracle, SQL Server)
Experience in: Automated unit tests, C#, Git, SOAP, REST, TypeScript, Webservices
Understanding and business knowledge of Enterprise Resource Planning (ERP) a SAP, Oracle
, JDE- Object-oriented programming
- Understanding and business knowledge, bookkeeping of accounting and finance mand
atory- Familiar with different ERP systems (e.g. SAP FI/MM, Oracle) in order to integrate our solutions with them
- Working in international projects in a multicultural team
Education:
Bachelor's degree preferably in computer science or engineering
Knowledge in Procure to Pay and/or Order to Cash business processes is a plusSAP- English and Spanish, professional level
French is a plus
Competencies:
Strong customer orientation skills focused on external customers and any other stakeholder part of the project
Excellent verbal, written communication, interpersonal and presentation skills
Business vision able to understand and connect Esker solutions and customer's needs
Ability to work as part of a team or independently to meet project goals
Ability to work well with other departments and varying levels of management
Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
Solving-issues profile able to identify needs and solutions by assess different customers' scenarios
Adaptability to understand possible unexpectedhanges
Analytical thinking as workingmethod
Able to work with autonomy based on a guidance and procedures
Willing to provide proposals to improve technical aspects, procedures or methodology
Focused on quality to ensure Esker standards gets appropriately
Learning orientated and openminded
Ability and flexibility to travel (domestic and/or international)
What we offer you - #PositivelyFulfilled
An international environment
An agile organization
Flexible working hours and flexible workplace
23 days of vacation and 1 day / year of seniority is added up to a maximum of 30 days/year
Private Health Insurance
MealTickets
Stay active: Take advantage of our flexible remuneration plan
Full onboarding including a stay at our Lyon headquarters.
Volunteer on your CSR day
