MIS implementation Specialist Portugal

Description
MISimplementation Specialist -Job Description
Purpose of Role
The
MIS (Management Information System)implementation Specialist
is responsible forthestrategic oversight, implementation, and day-to-day management of the group's MIS"iSAMS"including its integration with third-party software, across the region. This role ensures that all systems and data areaccurate, reliable, and aligned with academic, administrative, and regulatory requirements. The MISSpecialistcollaborates with school-baseddata manager andIT staff to deliver a seamless, high-quality user experience for teachers, administrators, and leadership teams. The ideal candidate will also provide multilingual support, ensuring effective management andassistanceacross schools with diverse language needs.

This role may require travel to schools and offices across the region, as needed, to provide ongoing support and oversight.

Key Duties and Areas of Responsibility
System Management & Operations

• Oversee the day-to-day management and performance of the MIS across assigned schools, ensuring smooth and efficient operation of student, academic, and administrative modules.
• Serve as the primary point of contact between schools and the MIS central team for system updates, releases, and issue resolution.

Implementation & Projects

• Lead or coordinate MIS implementations, upgrades, and integrations with other platforms, ensuring alignment with organizational standards.
• Collaborate with central technology teams to configure systems and workflows according to group policies and best practices.
• Support the onboarding of new schools and contribute to system design and process improvement initiatives.

Support & Training

• Providesecond-line support for MIS-related issues escalated by school staff.
• Develop and deliver training and documentation to ensure end users are confident and self-sufficient in using the MIS.
• Establish andmaintainstrong relationships with school leadership teams to understand operational needs and translate them into MIS solutions.

Data Management & Reporting

• Ensuretimelyandaccuratedata entry, validation, and reporting forstudent, attendance, and academic information.
• Assistschools in generating reports for internal use, regulatory compliance, and performance tracking.
• Work with academic and administrative teams tooptimizedata flows and reporting processes.

Team Leadership & Collaboration

• Provide guidance and direction to local school IT or MIS coordinators.
• Collaborate closely with the Regional Head of Technology toalign onstrategy, priorities, and standards.
• Foster a culture of continuous improvement, collaboration, and user-centric service.

Skills,QualificationsandExperience
Skills:

• Strong understanding of data governance, privacy, and reporting within an educational context.
• Demonstrated ability to train and support non-technical users.
• Ability to effectively prioritize and execute tasks while under pressure.
• Fluency in Portuguese and English isrequired; Spanish is highly valued.

Qualifications

• Bachelor'sdegree inInformationSystems, Computer Science, Education Management, or a related field (or equivalent experience).

Experience

• 3+ years of experience managing or supporting school MIS platforms (e.g.,iSAMS, PowerSchool, Engage,ManageBac, or similar).
• Experience leading or coordinating MIS implementations across multiple sites.

ISP Principles
Begin with our children and students.
Our children and students are at the heart of everything we do. Their success is our success. Wellbeing and safety are fundamental to learning, and we consistentlyidentifypotential safeguarding and Health & Safety issues, takingappropriate actionand following up on all concerns.