Restaurant Supervisor

Mandarin Oriental Ritz, Madrid
is seeking a dedicated
F&B Supervisor
to join our El Jardín del Ritz outlet and lead front-of-house service excellence.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.

About The Role
As F&B Supervisor — El Jardín del Ritz, you will oversee daily F&B operations, ensuring outstanding guest service, smooth shift execution and adherence to MOHG service standards. You will coach the team, coordinate with Kitchen and Sommelier, support commercial initiatives and ensure every guest enjoys a memorable dining experience.

Key Responsibilities

• Supervise and coach F&B team during shifts: briefings, task allocation and quality control.
• Ensure flawless guest service: manage seating flow, monitor service timings and resolve guest feedback with discretion.
• Coordinate closely with Kitchen and Sommelier on timing, presentation and mise en place for regular service and special events.
• Support daily operations: manage reservations handovers, monitor station readiness and control dining room supplies.
• Drive service standards and upselling initiatives to maximise guest satisfaction and outlet revenue.
• Enforce hygiene, HACCP, Safe & Sound and FLHSSE standards; report incidents and support corrective actions.
• Assist the Outlet Manager with scheduling, reporting and continuous improvement projects.

What We Expect From You

• Strong interpersonal and problem-solving skills.
• Proven knowledge of luxury F&B operations and guest service standards.
• Highly responsible, organised and detail-oriented.
• Calm, solution-focused approach under pressure.
• Collaborative team player, comfortable with multicultural teams.
• Minimum 2 years' experience in luxury hospitality, preferably in outlet supervision or assistant management.
• Fluent in English and Spanish; additional languages are a plus.

Our Commitment To You

• Learning & Development: Tailored programmes to support your career growth.
• MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
• Health & Wellness: Benefits and wellbeing programmes to support work–life balance.
• Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.

How To Apply
If you are ready to lead service at El Jardín del Ritz and deliver remarkable dining experiences, please submit your CV and cover letter via the Mandarin Oriental careers portal.

Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.

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