ServiceNow Tech Lead

Inetum. Remote position to work closely with one of our best customers. Work lenguage will be English

Their role will be to support the development team by providing guidelines, monitoring quality and developing complex requirements.

The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India

Mission Description

The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very "hands-on" profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.

Their day-to-day activities include:

• Translating user stories into ServiceNow features focusing on minimizing the level of customizations
• Collaborating with the ServiceNow Architect and other tech leads on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
• Delivering ServiceNow CSM , ITSM & FSM implementations including one or several of the following:
  • Core platform implementations (case, incident, mim…)
  • CSM Portal enhancements (UI, service catalog)
  • Data integrations and management (CSDM..)
  • Integrations with 3rd party tools
• Reviewing and optimizing implementations done by other developers ensuring better "low customization" adherence, optimal performance, scalability and security.
• Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing exiting designs to improve them.
• Accountable for your teams' overall delivery quality and best practice adherence.

Technical & Functional Experience:

• 8+ years Hands-on ServiceNow CSM and/or ITSM experience.
• Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
• Portal management and customization (with practical experiences)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Knowledge of FSM or ITAM is a plus
• Good product roadmap awareness

Professional Skills (Methods & Processes):

• Knowledge of ITIL processes
• Good understanding of release management and code versioning best practices
• Strong problem-solving skills
• Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
• Testing strategy and execution
• Agile Methodology: Experience of working in SCRUM.

Soft Skills

• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
• Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.
• Excellent communication: need to be able to talk to technical and non-technical audiences
• English: Excellent.

Note: as part of the selection process the candidate will be asked to undergo a technical assessment.

¿ESTAMOS HABLANDO DE TI? NO TE VAYAS TODAVÍA

¿QUÉ PODEMOS OFRECERTE?

- Contratación indefinida.

- Salario Competitivo.

- Retribución flexible y club de beneficios de empresa.

- 22 días de vacaciones + 2 de asuntos propios.

- Flexibilidad horaria.

- Sistema de teletrabajo flexible.

- Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti.

- Acceso a ventajas del grupo de empresa.

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Inetum es una compañía de IT ágil que proporciona servicios y soluciones digitales y un grupo global que ayuda a compañías e instituciones a aprovechar al máximo el flow digital. En un contexto de continuo movimiento, en el que las necesidades y los usos se reinventan constantemente, el grupo Inetum se compromete con todos esos actores a innovar, seguir adaptándose y mantenerse a la vanguardia. Con su perfil multi-experto, Inetum ofrece a sus clientes una combinación única de proximidad, organización sectorial y soluciones de última generación. Presente en más de 27 países, el Grupo tiene cerca de empleados y en 2021 generó unos ingresos de 2.200 millones de euros.

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