Client Success Technical Manager

hace 4 días

Ciudad de México, Ciudad de México, España FeverUp A tiempo completo
Join Onebox – Where Innovation Meets Entertainment

Onebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..

Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.

If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.

You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.

This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.

About the role:
  • Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
  • Manage daily client requests, from incident resolution to platform configuration and data exports
  • Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
  • Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
  • Support on-site operations during live events when needed
  • Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you: 
  • Experience in customer support, ideally in a SaaS environment
  • Confident troubleshooting technical issues with a hands-on mindset
  • Fluent in English and Spanish (written and spoken)
  • Tech-savvy, detail-oriented, and focused on client experience
  • Comfortable working cross-functionally with internal teams
  • Valid driver's license for occasional on-site support
  • Bonus: knowledge of networks, ticketing platforms, or event tech
Your benefits & perks: 
  • Have a real impact on the company's growth and evolution
  • Great work environment with a young, international team of talented people to work with
  • 40% Discount on all events on Fever
  • Health and life insurance
  • 20 days per year as holidays
  • Possibility of remote working from home

Apply now and become part of the Onebox Customer Success team

Want to know more about us? Check out our website and connect with us on LinkedIn

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