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Admin - Customer Support

hace 3 semanas

Madrid, Madrid, España Meril A tiempo completo

Administration Professionals... want to join a fast growing medtech multinational?

This is an admin role that will give support to our sales teams. The responsibilities are as follows:

Customer Support - Administration

∙Provide first-line customer support to hospitals, clinics, and healthcare professionals

∙Daily interaction with the Sales team to ensure coordination of team activities

∙Will be the first point of contact for all customer support and sales admin, including invoicing and payment coordination.

∙Maintain accurate customer records

∙Collate technical or clinical issues to process escalations

Sales Administration

∙Support sales team with administrative tasks

∙Administration of invoices for customers, including checking orders and issuing invoices in line with the guidance from the finance and supply chain department.

∙Coordination of payment collection from customers; healthcare entities, hospitals, clinics etc.

∙Assist in preparation of sales presentations and proposals

∙Maintain and update customer databases and sales documentation

∙Coordinate sales meetings and product demonstrations

∙Prepare regular sales reports and dashboards

∙Follow up of sponsorships, invitation letters, MATs numbers -monthly reports of the billing status

Events Support

∙ Assist in organizing medical teams training events, workshops and certification courses

∙ Support setup of training materials and demonstration equipment for medical sessions

∙ Help coordinate hands-on training events at hospitals and medical centers

∙ Maintain training schedules, participant records, and post-event documentation

∙ Assist with travel arrangements, transfers and bookings when necessary

Requirements

∙2 years administration in med-tech or similar

∙Knowledge of invoicing systems and accounts receivable processes

∙Experience working with CRM systems

∙SAP experience

∙Excellent organizational skills and attention to detail

∙Professional communication skills by phone and email

∙Strong English language level