Customer Support

hace 1 semana

Madrid, Madrid, España Alivia Finance A tiempo completo

Customer Support & Cobranza (ATC)

En
Alivia Finance
buscamos un perfil de
Atención al Cliente y Cobranza
que será una pieza clave en la experiencia de nuestros clientes durante todo el programa.

Esta persona será responsable de
dar la bienvenida a los clientes
, acompañarlos a lo largo de su proceso,
resolver dudas
, y
asegurarse de que realizan correctamente sus aportaciones mensuales
, manteniendo siempre una comunicación cercana, clara y empática.

Misión del rol

Garantizar una
excelente experiencia del cliente
desde el primer día y asegurar la
correcta gestión de las aportaciones mensuales
, combinando atención al cliente, seguimiento y control administrativo.

Buscamos a alguien
muy organizado, estructurado y metódico
, cómodo trabajando con herramientas digitales y con capacidad para gestionar varios casos a la vez sin perder calidad.

Funciones principales

  • Contacto de bienvenida a nuevos clientes.
  • Atención y resolución de dudas durante todo el programa.
  • Gestión de atención al cliente por teléfono, WhatsApp y email.
  • Seguimiento de aportaciones mensuales y detección de incidencias.
  • Contacto proactivo con clientes en caso de impagos o errores de cobro.
  • Explicación clara de pasos, tiempos y próximos hitos del programa.
  • Registro y actualización de información en el CRM.
  • Coordinación con otros equipos internos cuando sea necesario.

Requisitos

  • Experiencia previa en atención al cliente, customer support o roles similares.
  • Valorable experiencia en cobranza, seguimiento de pagos o gestión administrativa.
  • Perfil
    muy organizado, estructurado y metódico
    .
  • Buenas habilidades de comunicación, con enfoque empático y profesional.
  • Comodidad con herramientas tecnológicas y sistemas digitales.
  • Capacidad para gestionar volumen de clientes con orden y criterio.

Se valorará especialmente

  • Experiencia previa en
    fintech o legaltech
    .
  • Haber trabajado en entornos regulados o de servicios financieros.
  • Experiencia gestionando clientes en situaciones sensibles.
  • Orientación al detalle y a procesos.

Qué ofrecemos

  • Incorporación a una fintech en pleno crecimiento.
  • Rol estable y con responsabilidad real.
  • Formación en procesos internos y herramientas.
  • Buen ambiente de trabajo y equipo cercano.
  • Modalidad híbrida (3 días en oficina + 2 en casa)
  • Retribución compuesta por un salario fijo más un variable mensual en función de objetivos cumplidos.

  • Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Gamdom A tiempo completo

    Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...

  • Customer Support Coordinator

    hace 21 horas

    Madrid, Madrid, España Hubbell A tiempo completo

    Job Overview The Sales Support Coordinator will be the single point of contact for customers and sales teams within a designated territory. This role is responsible for managing the full account lifecycle, coordinating project orders, and ensuring seamless customer service through proactive engagement and cross-functional collaboration. The position...

  • Customer Support Representative

    hace 6 días

    Madrid, Madrid, España WeTravel A tiempo completo

    Hi I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest , and I'm excited to find a new Customer Support Representative to join our amazing global teamIn this role, you'll be on the front lines helping travel organizers around the world...

  • Customer Support

    hace 4 días

    Madrid, Madrid, España goFLUENT A tiempo completo

    Join goFLUENT as a Learning Consultant Help learners succeed with AI-powered language solutions, build strong relationships, and make an impact in a fast-paced, innovative environment.Are you passionate about helping others succeed? At goFLUENT, we're looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your...

  • Customer Support Representative

    hace 4 días

    Madrid, Madrid, España WeTravel A tiempo completo

    Hi I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest , and I'm excited to find a new Customer Support Representative to join our amazing global teamIn this role, you'll be on the front lines helping travel organizers around the world...

  • Technical Customer Support Agent

    hace 4 días

    Madrid, Madrid, España Northreach A tiempo completo

    We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.What You'll Do:Engage with VIP customers to...

  • Order Handling Customer Support Coordinator

    hace 22 horas

    Madrid, Madrid, España Elopak A tiempo completo

    The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.Your Key ResponsibilitiesBuild strong and trustful relationships with customers to ensure good communication and high-quality ordering performance.Prepare and handle...

  • Customer Support Engineer

    hace 6 días

    Madrid, Madrid, España Motorola Solutions A tiempo completo

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Customer Support

    hace 1 semana

    Madrid, Madrid, España goFLUENT A tiempo completo

    Are you passionate about helping others succeed? At goFLUENT, we're looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.As a Learning Consultant, you'll be at the...

  • Customer Support

    hace 2 semanas

    Madrid, Madrid, España goFLUENT A tiempo completo

    Are you passionate about helping others succeed? At goFLUENT, we're looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.As a Learning Consultant, you'll be at the...