Site Reliability Engineer

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.

Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.

About the role

We now have the opportunity for a
Site Reliability Engineer
to join our Technology Department. We are looking for a highly driven, talented and experienced Engineer who manages and develops high quality software applications.

*The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe's largest IoT platforms, we're building something big, and we're just getting started in Alicante.*

You'll be joining the
 
Installation and Maintenance (IMA)*

team, which plays a key role in ensuring the technical and operational success of our alarm systems. This department supports the full lifecycle of alarm installation—from preparing customer data and technical plans, to enabling remote diagnostics and maintenance through backend systems.*

A central focus of this team is the development and support of the
 
mobile application used daily by Verisure's installation and maintenance technicians
. This app is not customer-facing; instead, it enables technicians to verify device connectivity, assess signal quality, perform diagnostics, and ensure that every alarm system is installed and maintained to the highest standards.

You'll contribute to the development of secure, scalable, and performant backend services that power this technician app and integrate with internal operational platforms. Your work will help ensure that every installed alarm system is fully functional, connected, and optimized.

Responsibilities will include:

· To actively work on increasing our platform availability, resilience and reliability.

· To understand the service operation, business processes and the software and network architecture of the IoT integration platform, to identify problems between services, signal events, communications, etc.

· To provide continuous improvement measures and implementations to increase service availability, reduce MTTR and increase automation to avoid manual errors through all the delivery pipeline and operational activities.

· To collaborate as a security level in the L2 shifts in case of complex go-live events or critical incidents.

· To collaborate with development teams to ensure smooth integration and delivery of software.

· To automate and manage development, pre-release and production environments. Create and enhance scripts, collaborate on legacy systems migration.

· To enhance observability: Implement and maintain monitoring and logging systems to ensure availability and optimal performance of business processes, applications and services

· To collaborate with Service Management in Incident/problem management and post-mortems

Essential qualifications:

· Master, B.A in Computer Engineer or Telecommunications.

· High level of English (B2 or higher).

· At least 5 years of experience in IT.

· Knowledge and Experience in:

o Observability and monitoring (ELK, Grafana)

o Manage SRE metrics: SLI (Service Level Indicators), SLO (Service Level Objectives), MTTR (Mean Time to Recovery), latency, error rates, and availability

o Knowledge of DevOps practices and principles

o Solid knowledge of Linux operating systems and server administration

o Experience managing production and pre-production environments based on hybrid On Premise and Cloud environments

o Knowledge of virtualization and Infrastructure as Code (IaC) using tools such as Docker, Kubernetes

o Knowledge of MongoDB

o Message brokers (pub/sub): rabbitMQ, Kafka,…

o Secured Communications:

o Automatization and scripting (Bash, Phyton or Java)

o Knowledge in the use of configuration management tools such as Ansible, Puppet or Chef

o Basic networking knowledge (NAT, addressing, BIGIP – Load Balancers, etc).

o Knowledge in AWS cloud services

Highly valued qualifications:

· Knowledge of Prometheus and Datadog

· Experience in Microservices Architectures.

· Event Driven and Event Streaming Architectures

· Distributed System Design/Development

· DevOps Certifications

· Knowledge and experience in software development methodologies, version control tools, continuous integration/deployment (GIT, Maven, Jenkins, Artifactory, JUnit, Jmeter and SOAPui).

Competencies:

· Initiative and ability to work in a team, used to work in multicountry teams with continues changes

· Proactivity and autonomy.

· Result Oriented.

· Customer oriented.

· Excellent problem-solving skills and ability to work in high pressure environments

· Continuous improvement mindset

· Help in defining and implementing Monitoring Dashboards of applications and containers

· Define and implement solutions to improve the life cycle of applications

· Good communication skills

Verisure will offer you

• Hybrid model

two days per week from home and the rest at our

Tech Hub

in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h).
- Lunch included at our canteen

You won't need to pay for your daily meal when you are at the office :)
- Dynamic and vibrant environment

Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.
- **International stakeholder projects

- Periodic team buildings**

Because it's important to have fun
- Development:

Tech Learning and Tech Carreer Plan
- Paid time off
: 23 days

and an additional

bank of extra hours

for even more flexibility.

Strong fit with our Company DNA

Passionate in Everything We Do:

Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.

Committed to Making a Difference:
We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and we execute with excellence.

Always Innovating:
Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.

Winning as a Team:

We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible.

With Trust & Responsibility:

Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society.

Diversity, inclusion, equity, and belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.

**Diversity, inclusion, equity, and belonging
 

at Verisure**

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.