Customer Service Representative

hace 2 semanas

Madrid, Madrid, España CPM International A tiempo completo 32.000 € - 40.000 € al año

Join CPM International, a vibrant marketing services company with a global presence in over 30 countries, as a Danish Customer Care representative We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.

Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you

Tasks

What's your Mission?

  • Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
  • Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements

Your Experience, Our Future

  • Excellent Communication: Fluent in Danish with exceptional grammar and spelling.
  • Strong English Proficiency: Fluency in both written and spoken English
  • Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits

Your Benefits Package

  • Start Date: October 2025.
  • Hours: 20-25 hours/week.
  • Work Schedule: Monday to Friday - different shift options.
  • Salary: € gross per year
  • Holidays: 24 calendar days (pro-rata).
  • Work Model: Hybrid & remote possibilities.
  • Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
  • Office Location: Barcelona (La Sagrera).

Additional Perks:

  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.

Let's chat about your future at CPM International

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