Customer Service Representative
hace 6 días
We are looking for a service-oriented and reliable professional, Customer Service Representative (German-speaking) to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.
Location: Madrid or Malaga, Spain (onsite)
Key Responsibilities:
- Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
- Support customers with account-related inquiries, including verifying identity and confirming account details.
- Follow regulatory requirements and internal protocols as specified by the client.
- Diagnose problems and provide effective, customized solutions to meet customer needs.
- Ensure timely follow-up and resolution of customer issues to maintain high satisfaction levels.
- Keep detailed and accurate records of all customer interactions and updates in internal systems.
- Work collaboratively with team members to achieve service targets and exchange best practices.
Qualifications and Skills:
- Native or fluent proficiency in German(C1-C2) both spoken and written; fluent in English (B2/C1 level).
- Minimum education: High School diploma.
- At least one year of customer service experience with a strong focus on customer satisfaction.
- Stable and consistent employment history.
- Excellent interpersonal skills and a cooperative team attitude.
- Ability to perform well in fast-paced environments with strong multitasking capabilities.
- High attention to detail and precision when managing customer information.
- Familiarity with automated customer support software and platforms is preferred.
- Strong problem-solving skills, critical thinking, and the ability to work independently.
- Friendly, professional, and proactive in delivering customer service.
- Experience in sectors like retail, banking, or general customer support is advantageous.
- Willingness to work rotating shifts and full-time on-site schedules.
- Flexibility and adaptability to evolving procedures, technologies, and customer demands.
What we offer
- Chance to join a leading global brand in travel and tourism.
- Work schedule includes Monday through Sunday with 24/7 rotating shifts.
- Competitive pay with incentives based on performance.
- Opportunities for career advancement within the BPO sector.
- Supportive and collaborative workplace culture.
- Access to exclusive travel benefits and discounts.
Our Core values at TheHRchapter
Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.
Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.
Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.
Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.
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