IT Business Analyst

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

In this role you will :

As an IT Business Analyst at WebBeds, you will play a key role in bridging the gap between our business and technical teams. You'll be instrumental in translating complex business requirements into clear, actionable technical specifications that drive successful product delivery. Working closely with product managers, developers, and QA teams, you'll ensure that solutions are not only technically sound but also aligned with business goals. Your ability to communicate technical concepts across varying levels of understanding will be essential in fostering collaboration and delivering high-quality outcomes.

Key responsibilities

• Facilitate technical discussions with product and business teams, assessing the feasibility of new features and enhancements.
• Translate business requirements into detailed technical documentation, ensuring alignment with development and QA needs.
• Support QA teams by drafting test plans and assisting in quality assurance activities to ensure robust and reliable solutions.
• Prepare and deliver clear technical documentation and presentations for both internal teams and external stakeholders.
• Collaborate with developers and QA to clarify technical specifications, ensuring seamless handovers and successful implementation.
• Act as a liaison between business and technical teams, communicating complex technical concepts in a clear and understandable way.
• Participate in the review and validation of technical designs to ensure they meet business requirements and technical standards. Conduct risk assessments and impact analysis to identify potential challenges and dependencies.
• Contribute to continuous improvement by providing feedback on processes, documentation, and communication workflows.
• Stay informed about emerging technologies and best practices, bringing new ideas to support business and technical innovation.

The skills we would love to see in your suitcase

• Proven experience in a technical role within an IT environment, such as a Technical Analyst, Software Developer, or similar, with a strong ability to understand technical concepts, system architecture, and code structure.
• Hands-on experience with programming and scripting languages, with the ability to read and understand code. Proficiency in SQL or similar technologies is highly beneficial.
• Strong analytical and problem-solving skills, with a keen attention to detail and the ability to troubleshoot technical issues effectively.
• Experience translating business requirements into clear technical specifications and documentation, ensuring alignment between stakeholders and development teams.
• Familiarity with software development and QA processes, including creating test plans and supporting quality assurance efforts.
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• A collaborative, team-oriented mindset, comfortable working across different functions and engaging with diverse stakeholders.
• A proactive attitude with a passion for continuous learning, process improvement, and staying up to date with industry trends.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe

Dynamic environment with the chance to grow, influence & impact change
Disruptive, fast-growing market leader within travel & endless possibilities
Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid