Technical Consultant
hace 4 días
About the Role
As a Technical Consultant, you will play a pivotal role in ensuring our customers receive exceptional support and technical guidance. You'll collaborate closely with clients and internal teams to deliver solutions that meet evolving requirements.
Key responsibilities:
Customer Support:
- Triage and resolve incoming requests, escalating bugs to the development team.
- Provide remote support on weekends as scheduled.
Solution Delivery:
- Deliver minor changes requested by live customers.
Technical Account Management:
- Proactive approach to live customers to follow-up on system performance, future plans for upgrade and in general enhance customer engagement with our solutions.
Technical Skills Required:
- Containers & Orchestration: Familiarity with Docker Swarm and Kubernetes.
- Elastic Stack: Experience in querying, implementation and management.
- Web Services: Knowledge of RESTful APIs and SOAP.
- System Administration: Proficiency in Linux/Windows system monitoring and automation.
- Development & Scripting:
- PowerShell scripting skills.
- Basic C# knowledge.
Soft Skills & Attributes:
- Problem-solving and innovation.
- Self-motivation and adaptability to new technologies.
- Previous experience in technical support and/or financial services is desirable
Tipo de puesto: Jornada completa, Contrato indefinido
Ubicación del trabajo: Empleo remoto
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