Technical Call Center Specialist
hace 8 horas
Technical Call Center Specialist
Location:Barcelona, AL, ES
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world
Your Role
If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you One of Technogym's goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.
We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.
In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.
Your Impact
- Guarantee timely response to customers' requests and collect all relevant information to describe the reported problem to facilitate its resolution
- Provide effective solutions to known problems through proper troubleshooting
- Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed
- Process orders of spare parts specifically requested by customers
- Guarantee product data collection from the market
- Manage the collection of feedback data related to products
- Maintain data accuracy within the working system
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.
What you should bring
- 1-3 years' experience in a call center environment or in a customer service support role
- High School Diploma or Bachelor's Degree
- Strong phone and verbal communication skills along with active listening skills
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Ability to multi-task, set priorities and manage time effectively
- Proficiency in English is mandatory
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.
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