Program Coordinator, Program Operations, Business School

Overview:

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Program Operations Coordinator to join its team

The Program Operations Coordinator plays a key role in ensuring the smooth delivery and continuous improvement of academic operations across the Business School.

This role requires a balance between operational excellence and innovation, integrating a strong service mindset with digital fluency and critical thinking to enhance efficiency and the overall student experience.

The ideal candidate is proactive, adaptable, and eager to leverage technology and data to optimize processes, drive innovation, and contribute to the School's digital transformation journey.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid - María de Molina

Responsibilities:

Your role as a Program Operations Coordinator will involve:

Operational Coordination

• Coordinate the implementation and execution of academic op erations, ensuring efficiency, accuracy, and alignment with program timelines.
• Collaborate with Program Management, Faculty, and other departments to ensure seamless delivery of courses and student-related services.
• Anticipate operational needs, identify potential issues, and propose preventive or corrective measures.

Innovation & Process Improvement

• Identify and implement process optimization initiatives in collaboration with the Operations and Program Experience (PX) teams.
• Use data insights and digital tools to streamline workflows, reduce manual tasks, and enhance productivity.
• Participate in innovation and transformation projects aligned with the School's strategic priorities.

Digital & Technological Integration

• Act as a bridge between academic operations and technology, promoting the adoption of digital tools and systems (e.g., Microsoft 365, Power BI, ServiceNow, AI-powered assistants).
• Support the rollout and continuous improvement of digital initiatives aimed at operational efficiency and service quality.
• Stay informed about emerging technologies (AI, automation, analytics) and explore how they can be applied to enhance academic and administrative processes.

Student & Academic Experience

• Contribute to initiatives that improve the student journey and ensure a high-quality academic experience.
• Foster a "student-first" mindset in every operational process, ensuring decisions are made with empathy and efficiency.
• Support PX teams in managing feedback loops (surveys, NPS, service metrics) to measure and improve satisfaction.

Collaboration & Communication

• • Serve as a liaison between internal teams (Academic Directors, Operations, PX, Faculty) to ensure information flows smoothly.
• Communicate effectively across departments to coordinate tasks, share updates, and ensure alignment with institutional goals.
• Promote a collaborative environment where best practices and innovative ideas are shared and implemented.

Qualifications:

To thrive in this role, you should possess the following qualifications:

• Digital & Technical Skills:
  
  Proficient in Microsoft 365 (Excel, SharePoint, Teams, Power Automate) and familiar with data visualization tools such as Power BI.
  
  Awareness of emerging technologies (AI, automation tools, CRM systems) and their potential impact on higher education.
• Analytical & Critical Thinking:
  
  Strong analytical mindset and ability to interpret data to identify opportunities for improvement.
  
  Critical thinker with a proactive attitude toward solving complex operational challenges.
• Innovation & Process Optimization:
  
  Proven ability to suggest and implement operational improvements that increase efficiency and service quality.
• Collaboration & Communication:
  
  Excellent interpersonal and communication skills, with the ability to coordinate effectively across multidisciplinary teams.
• Adaptability & Initiative:
  
  Comfortable navigating change, managing multiple priorities, and contributing ideas in a dynamic environment.

Qualifications

• Bachelor's degree highly recommended; Master's preferred.
• Minimum 3 years of experience in operations, program management, or a similar role (preferably in higher education).
• Strong understanding of academic processes and student lifecycle management.
• Advanced command of English; Spanish is a plus.

What We Offer

• A collaborative, innovative, and international work environment.
• Opportunities to grow professionally within a culture of continuous learning.
• The chance to contribute to IE's mission of transforming higher education through innovation and technology.

Unleash your full potential and make an impact. The next move is yours

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.