Receptionist

hace 1 semana

Madrid, Madrid, España JLL A tiempo completo

We are seeking a professional and customer-focused Receptionist to provide exceptional hospitality services at our client's corporate facility. The successful candidate will serve as the first point of contact for employees, visitors, and guests, ensuring a welcoming and professional environment while supporting daily building operations.

Key Responsibilities
Customer Service & Guest Relations

  • Greet and assist visitors, employees, and guests with a professional and friendly demeanor
  • Manage visitor registration process and issue temporary access badges
  • Provide information about building amenities, local area, and client company services
  • Handle incoming calls and direct inquiries appropriately
  • Assist with wayfinding and building navigation

Administrative Support

  • Maintain visitor logs and security protocols
  • Coordinate meeting room bookings and event setup support
  • Manage package delivery and distribution
  • Assist with mail and courier services
  • Support employee requests for building services

Building Operations Support

  • Monitor lobby and common area cleanliness and appearance
  • Report maintenance issues and coordinate with facilities team
  • Assist during emergency procedures and evacuations
  • Support special events and corporate functions
  • Maintain knowledge of building systems and procedures

Technology & Systems

  • Operate visitor management systems and access control platforms
  • Use property management software for service requests
  • Maintain communication through various digital platforms
  • Support basic AV equipment operation for meetings/events

Required Qualifications
Education & Experience

  • High school diploma or equivalent required
  • 1-2 years of customer service or hospitality experience preferred
  • Corporate environment or commercial real estate experience a plus

Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Professional appearance and demeanor
  • Ability to multitask and prioritize in a fast-paced environment
  • Basic computer skills and comfort with technology platforms
  • Problem-solving and conflict resolution skills
  • Attention to detail and organizational abilities

Personal Attributes

  • Reliable and punctual with strong work ethic
  • Culturally sensitive and able to work with diverse populations
  • Flexible and adaptable to changing priorities
  • Discreet and able to maintain confidentiality
  • Team player with positive attitude

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

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