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Senior Account Manager at Livo Madrid
hace 2 semanas
At Livo, we connect healthcare organisations with professional talent through technology that enables flexible, efficient, and inclusive workforce models.
Role Overview
As a
Senior Account Manager
, you will lead strategic relationships with major healthcare partners across Spain. You will deeply understand their operational challenges, drive adoption of our platform, and maximise long-term value for both clients and Livo. Your role will be essential in accelerating digital transformation in hospitals and clinical networks.
Key Responsibilities
- Serve as the primary contact for strategic healthcare accounts, ensuring strong collaboration and high satisfaction.
- Lead the client lifecycle: implementation, onboarding, platform adoption, and ongoing success.
- Identify growth opportunities (upsell/cross-sell) and present new solutions with a consultative approach.
- Analyse operational and satisfaction data to design initiatives that improve retention and performance.
- Work closely with Product, Operations, and Support teams to channel client feedback and influence platform evolution.
- Prepare and deliver key insights, reports, and business reviews to support decision-making.
- Support contract negotiations and renewals, ensuring stable and flexible agreements.
Profile
- 5+ years of experience in Account Management, Customer Success, or consultative B2B roles, ideally in healthtech, SaaS, HR tech, or strategic consulting.
- Experience in the Healthcare or healthtech sector.
- Proven ability to manage complex accounts with multiple stakeholders at both operational and senior levels.
- Strong commercial mindset with the ability to identify opportunities and drive retention.
- High degree of ownership, proactivity, and empathy when working with clients and internal teams.
- Analytical skills to interpret usage, performance, and satisfaction metrics.
- Excellent communication skills in English and Spanish.
- Experience with CRM tools, SaaS platforms, and Google Workspace.
What We Offer
A high-impact, full-time role where your work directly shapes the growth and operations of a fast-scaling healthtech company.
Ownership of strategic accounts and exposure to mission-critical decisions from day one.
The opportunity to collaborate with a talented, passionate, and product-driven team redefining workforce management in healthcare.
A collaborative, energetic, and mission-driven environment — we move fast, we learn together, and we care deeply about our users.
Strong team culture
Continuous learning opportunities, professional development, and room to grow into leadership roles.
Regular team-building activities and social events every two months, plus more perks in the pipeline.
Competitive salary and equity package
, aligned with your experience and impact.
