Clubhouse Manager, Mallorca

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.

Clubhouse Manager

We are looking for a Clubhouse Manager to drive the overall success of our Rapha Mallorca Clubhouse. A seasoned retailer and an inspiring people leader, you know what it takes to create a world-class customer experience, bringing the Rapha brand to life in Mallorca.

With energy and a strong desire to engage in the local cycling community, ride with customers, and build relationships, you will help grow Rapha's presence and create a store environment that flourishes. Your community-led mindset, knowledge of Mallorca's cycling networks, and unbeatable relationship-building skills will help establish strong connections with local riders, clubs, and partners while driving commercial success. You will oversee the Mallorca Clubhouse, working with key stakeholders to achieve sales growth and profitability through strategic vision and execution.

The Role:

• Responsible for the overall performance of Rapha's Mallorca Clubhouse store
• Owning Rapha in Mallorca – Create a localised strategy, make decisions, and take action to grow cycling culture and deliver Rapha's business goals
• Responsible for achieving EBITDA & Retail Key Performance Indicators
• Ensure every in-store guest receives a world-class, unique experience that embodies the best of Rapha
• Leverage business insights and product performance to identify commercial and community opportunities in the Mallorca market
• Work cross-functionally to create a compelling, Mallorca-focused strategy, implementing plans to grow cycling and inspire a life by bike
• Ensure employee experience is 'best-in-class' and aligned with Rapha's values
• Collaborate with the Marketing team to drive customer acquisition through engaging activations and local partnerships
• Lead the team in running the Clubhouse efficiently and drive localised event & ride programming for maximum ROI
• Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
• Deliver an inspirational in-store experience through meticulous attention to detail
• Coach & develop teams to embody Rapha's behaviours and values
• Be a Rapha ambassador, seen as a role model who brings Rapha's core values to life

The Candidate

Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets that may fulfil the requirements in a similar way.

• EU valid working permit
• Spanish and English speaker (any other language valuable)
• 3-5 years experience in a retail leadership role
• Passion for delivering world-class customer experiences and being present on the sales floor
• Proven track record of delivering results and exceeding expectations
• An understanding of food & beverage retailing (experience in café operations is a plus)
• Excellent planning and organisational skills, and attention to detail
• Strong stakeholder management skills
• Exceptional leadership and people management skills
• Enthusiastic about community and relationship-building in Mallorca's cycling scene
• Ability to network, recruit, train, and develop talent
• Creativity to host memorable events that bring Rapha's experience to life
• Strong verbal and written communication skills
• Ability to be flexible and agile to meet business needs
• Entrepreneurial spirit with a track record of delivering results
• Comfortable working in a fast-paced, autonomous environment

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Enhanced Parental Leave
• Company Pension Scheme
• Generous Bonus Scheme
• 6 hours of free counselling/therapy/coaching sessions with MyndUp
• Industry partner discounts
• Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
• Bike racing expenses up to £35 per race entry