Events Manager

Role: Events Manager

Location: Madrid, Spain / Hybrid

Role ID:

Our vision is to create a safe and sustainable world.

Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

The Role

The Programme Communications Events Team delivers a varied programme of events for Ricardo's major clients, including the European Commission and the UK Government.

The Events Manager will work with our Senior Events Manager to deliver engaging events that enable us to exceed customers' expectations.

Events will include in-person, online, and hybrid events and range in scale and scope from stakeholder meetings, workshops, and symposiums to major conferences over multiple days with supporting exhibitions, site visits, and social functions. Physical events mostly take place in the UK and EU.

Key Responsibilities

Each event will be different, but key activities would include:

• Attend client calls where event requirements are discussed and take notes to action changes.
• Maintaining calendars and schedules.
• Registering and communicating with delegates and speakers, from invitations, registrations, and brand-aligned communications to on-site registration and delegate engagement.
• Compiling delegate resources, handouts, graphics production and other collateral.
• Close liaison with venues and suppliers over requirements and confirmations.
• Scheduling and managing speaker rehearsals and supporting with the improvement of presentations (consistency, layout and brand alignment).
• Ensure content related to events on the websites is kept up to date.
• Organising accommodation, meals, and travel where required.
• Provide full support during live event delivery: registering delegates, liaising with venue management, cueing content, triggering interaction points e.g. polls, and handling enquiries from attendees.
• Compile analytics to produce post-event reports and perform basic video editing.
• Ensuring adherence to best-practice processes, including the internal Ricardo Procurement Process.

Key Competencies and experience

• Good use of English, written and verbal.
• Excellent communication skills – you are comfortable and credible engaging with senior internal and external stakeholders.
• Good attention to detail to ensure a high-quality work, suitable for scrutiny by senior customers and external stakeholders.
• Good awareness of online event platforms and prior experience in delivering webinars and hybrid events.
• Understanding of different communication channels and digital tools, using this knowledge to positively impact event performance.
• Build and maintain strong and productive customer relationships, establishing the customers' trust and confidence in the company's capabilities.
• Manage customer expectations in line with the agreed budget, ensuring that we do not over-commit while balancing the customer relationship and ability to win future work. You can also create opportunities to expand our service offering to customers through demonstration of expertise.
• Comfortable working closely with senior colleagues across the business, providing advice and informing decision-making to ensure successful project outcomes.
• Enjoy the creative challenge of bringing an event to life through engaging and participatory activities and exceeding customers' expectations.
• Passionate about events and can adapt your behaviours to help meet the customer's needs.
• Exceptional organisational and planning skills, comfortable multitasking and managing multiple projects simultaneously with minimal supervision.

Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.Diversity, Equality and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.BenefitsWe want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.

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