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Funciones:
Gestión integral de pedidos: ERP, facturación y envíos internacionales.Atención y soporte a clientes por teléfono, email y chat.Resolución de incidencias y reclamaciones con orientación al cliente.Conocimiento actualizado de producto para ofrecer un servicio preciso.Coordinación con otros departamentos para asegurar una experiencia excelente.Requisitos:
+3 años de experiencia en atención al cliente en comercio exterior.Inglés fluido; muy valorados portugués, italiano, francés y/o alemán.Formación en ADE o similar.Habilidades de comunicación, resolución de problemas y atención al detalle.Experiencia con CRM y herramientas digitales.Residencia en el área metropolitana de Barcelona.
