Area Director of Hospitality Services, MotoGP

AREA DIRECTOR OF HOSPITALITY SERVICES, MotoGP

Quint is the industry-leading provider of official ticket and hospitality packages to many of the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint's global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders Cup, Belmont Stakes and the NHL.

About the Role

As the Director of Hospitality Services, MotoGP, your contribution to the organization will be to ensure an above and beyond experience for hospitality guests at all MotoGP races globally.

You will develop and manage all hospitality areas produced on behalf of Dorna. This includes but is not limited to conceptual design, venue design, development, and delivery, catering delivery and management, fit out supplier management, budgeting and inventory, infrastructure, safety and security, access control, staffing, and ticketing

Reports to: Director of Global Hospitality

This is a Third-party Contractor role, based in Barcelona/Spain (remote).

CORE RESPONSIBILITIES

Dorna Operations Liaison:

• Lead product design to define quality standards and project expectations with Dorna.
• Manage supplier relationships, timelines, and project metrics to ensure readiness for races.

Guest Experience & Event Management:

• Oversee hospitality services for 22+ events annually, ranging from 200 to 10,000 guests.
• Ensure event planning meets the standards of both Quint and Dorna.
• Manage end-to-end event processes from concept through vendor management and approvals.
• Design cohesive, engaging hospitality spaces in collaboration with internal and external teams.
• Oversee event logistics, including guest movement, transportation, and hotel check-ins.
• Coordinate vendor selection, contracts, and delivery for services such as catering and staffing.
• Ensure permits, licenses, and contracts are obtained for event delivery.
• Work with internal departments to ensure smooth execution and alignment with goals.
• Oversee physical and digital ticket management and fulfillment of guest orders.

On-Site Delivery:

• Manage event set-up, including vendor oversight, equipment, and hospitality space arrangements.
• Lead back-of-house operations and guest-facing activations, adjusting plans as needed.
• Provide guest service, solving issues proactively before escalation.
• Oversee tear-down activities after events.

Continuous Improvement:

• Identify opportunities to enhance the guest experience, improve efficiency, and elevate services.
• Foster collaboration across teams, identify economies of scale, and drive improvements.
• Track event successes and lessons to refine future event processes.

Leadership & Personnel Management:

• Recruit, train, and manage required event staff, including full-time, part-time, and contract labor.
• Lead a team of 2+ direct reports and 100+ indirect reports for event execution.
• Foster collaboration across teams to ensure engagement and efficient operations.
• Ensure quality standards and proper etiquette are maintained across staff.

Financial Management:

• Manage the operations portion of the Dorna-provided hospitality budget, ensuring cost efficiency.
• Align event budgets with sales projections, collaborating with department leaders on adjustments.
• Maximize budget utilization through negotiation and internal collaboration.
• Track expenses accurately and contribute to the development of event budgets.

REQUIREMENTS

Experience:

• 7+ years in event planning/management, with motorsport experience preferred.
• Venue opening and official service provider experience preferred.
• Experience managing full-time, part-time, and contract labor.
• Direct experience managing budgets of $4M+ per event.
• Proven track record of project management.

Education:

• Bachelor's degree in Hospitality, Business, Marketing, or related field.

Skills:

• Proficient in Excel, CRM software, and project management tools.
• Strong interpersonal skills with the ability to collaborate globally.

Languages:

• Fluency in Spanish and English required. Italian proficiency is a plus.

Physical Requirements:

• Ability to work long hours and weekends, with up to 30% international travel.
• Must be eligible to work in Spain.
• Prolonged sitting at a desk, with extended periods of standing/walking during events.
• Able to lift up to 30 pounds (14 kg).