Customer Quality Support Technician

hace 1 semana

Barcelona Spain Quadpack Group A tiempo completo

Hello

Welcome to our team, here you will be able to share your knowledge, your expertise and develop yourself in the most inspiring way. We create and we learn from our mistakes by evolving every day.
Our company is growing fast, this will challenge yourself to face international and unexpected situations on a daily basis.

Are you ready to be challenged?

Who we are

Quadpack is a global manufacturer and provider of packaging solutions for beauty brand owners. With offices in Europe, Asia, USA and Australia and a strategic network of manufacturing partners and a culture integrated with more than 25 different nationalities.

We develop and manufacture personalized standard packaging as well as customized/bespoke packs, for prestige, masstige, and mass-market customers, with specialist divisions dedicated to skincare, make-up and fragrance sectors.

We are focused on global expansion, collaborative innovation and sustainability with the aim to become a great place to work

The mission of this role

This role reports to the Senior Customer Quality Support, who oversees the management and reporting of non-conformities on a global scale.

As a Customer Quality Support, you will be the main contact for our customers regarding quality-related topics.

Key Responsibilities:

  1. Main mission
    : Customer Non-Conformities Management
  • Handle customer complaints, mainly for Spanish customers, but also in support of other entities within the group (France, Italy, UK, Australia…).
  • Perform root cause analysis, coordinate corrective actions, and monitor their implementation.
  • Organize meetings, customer visits or sorting when necessary
  1. Operational Support & Documentation
  • Maintain and update quality documentation and specifications.
  • Perform risk analyses to support the development of strategic projects.
  1. Audits
  • Support customer audits and quality certifications.
  • Follow up of CAPA

Profile

  • Degree in Quality, Industrial Engineering, or equivalent (Bachelor's/Master's level).
  • A minimum of five years' experience in a similar position
  • Analytical mindset and strong problem-solving skills (8D, 5 Why, etc.).
  • Communication skills : ability to express ideas clearly and with diplomacy.
  • Experience in Cosmetic, Pharma or Plastic Injection industry is suitable

Languages

  • Fluent in Spanish (written and spoken)
  • Professional level of English
  • Knowledge of other languages (French, Italian) is a plus.

The position is based at Quadpack's headquarters in Hospitalet de Llobregat (Barcelona,Spain), with the option of partial remote work.

We are an Equal Opportunity Employer and does not discriminate on the basis of age, race, colour, sex, sexual orientation, gender identity, religion, national origin or disability. None of this gets in the way of hiring and retaining the best people.

  • IT Support Technician

    hace 1 semana

    Barcelona, España TFS A tiempo completo

    TFS HealthScience is excited to be expanding our IT team and we are looking for an experienced, highly motivated IT Support Technician who shares our vision of providing clinical research excellence. Our IT team is a highly experienced international group of professionals led by an industry expert. We are a leading global mid-size Contract Research...

  • Desktop Support Technician

    hace 6 días

    Barcelona, España EOS IT Company A tiempo completo

    **Desktop Support Technician** ** Our Company** EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and...

  • IT Quality Technician

    hace 7 días

    Barcelona, España Haema A tiempo completo

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...

  • Helpdesk Support Technician

    hace 2 semanas

    Barcelona, España Aspire A tiempo completo

    **Helpdesk Support Technician - Hybrid - Barcelona** **We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona!** **Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer experience!**...

  • Desktop Support Technician

    hace 2 semanas

    barcelona, España EOS IT Solutions A tiempo completo

    Join to apply for the Desktop Support Technician role at EOS IT Solutions . Our Company : EOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture, with a...

  • Regulatory/Quality Technician

    hace 1 semana

    Barcelona, Barcelona, España MIIN Cosmetics A tiempo completo

    Description:At MiiN Cosmetics, we are pioneers in bringing the best of Korean beauty to Europe. Our passion for K-Beauty drives everything we do, from offering high-quality products to creating a unique and immersive shopping experience. Join our team as a Regulatory/Quality Technician and dive into the fascinating world of K-Beauty. You'll play a key role...

  • Quality Technician

    hace 1 semana

    Barcelona, Barcelona, España Uplift People Consulting A tiempo completo

    About UpliftUplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment...

  • Norwegian Customer Support, bank industry

    hace 5 días

    Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completo

    With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals. The beachside location adds to the quality of life, providing opportunities for beach parties, watersports, and sun-soaked days with friends. The...

  • Customer Support Professional

    hace 3 días

    Barcelona, Barcelona, España Sysmex A tiempo completo

    We are looking for a Customer Support Professional who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Spain and Portugual) based in Sant...

  • Junior Quality Technician

    hace 3 días

    Barcelona, España Draxton A tiempo completo

    ¿Quieres formar parte de una empresa global, que apuesta por el desarrollo de sus profesionales? ¡Esta es tu oportunidad! Somos fabricantes de componentes fundidos y mecanizados para el sector automotriz, tenemos presencia en 3 continentes y apostamos por una clara orientación a la innovación y a nuestros clientes. En Draxton Barcelona (Sant Vicenç...