Aviation Satcom Service Manager

hace 2 semanas

Madrid, Madrid, España ESSP SAS A tiempo completo

Created in ****, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.

Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

We are looking for our new

Aviation SATCOM Service Manager

who will be leading

SATCOM service and ensuring the service provision in line with the SLA (Service Level Agreement)

with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan.

This Includes
Performance of the service

Interface with customers

Direct reporting (technical, financial)

Overall Service Provision Manager of Satellite Communication (SATCOM) contracts.

For these activities, we are looking for someone with at least

6 years' experience in aeronautical communications with focus in data link (DLS) services/applications or satellite technologies (SATCOM/IRIS ESA Program)

, with

a strong leadership

and

very good level of English

(minimum C1).

Your Main Responsibilities/activities Will Be
Act as SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract

Management of the customer and subcontractor Service Level Agreements and KPI status

Interface with European stakeholders and reporting meetings

Conflicts management with customers and budget monitoring

Management of the Service portfolio and service evolution needs

Contributing to the implementation of evolution or new SATCOM Service Provision contract

Establishing and maintaining the service delivery processes

Profile
Soft skills

Leadership and team spirit // Project and Service Management

Communication, negotiation skills

Customer satisfaction oriented

Capability to anticipate

Capability to identify risk and to mitigate them by proposing solutions or alternatives

Ability to step-back and to get the global picture of the situation to manage priorities and appropriate actions in case of issues

Strong autonomy and proactivity

Ability to assume responsibilities

Shows initiative and ability to synthesize

Technical Skills

Experience in SLA management and Customer satisfaction

Experience in international and multi-stakeholder projects

Good understanding of European regulation (Commission Implementing Regulation (EU) ******** ...)

Deep understanding of data link satellite-based communication services supporting ACARS-based applications, ATN-B1, ATS-B2 & ATS-B3

Background in previous IRIS ESA program phases or relevant SESAR projects related to CNS

A high level of English is needed for this position (at least C1) - CEFR

Job Requirements

Engineering degree or equivalent

Available for

regular travels

mainly in Europe

Human Resources information

1st interview is held by

the direct manager

of the position you applied for (technical interview).

2nd interview is held by

HR department

Remuneration package

Variable
bonuses based on objectives

Teleworking
up to 3 days/week

Health insurance, Life Insurance

Saving plan

Tickets

Restaurant

Sustainable Mobility Package
Home/Office travels reimbursement if car sharing or bicycling

29 holidays

(for full time year)

Please send your application file only by e-mail to the following address:

Job Location:

Madrid (Spain)

Type Of Contract
Full time - Permanent Contract

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.

J-*****-Ljbffr

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