Desktop Support Technician

Candidate Profile / Job Description*

We are seeking an experienced Desktop Support Technician for an onsite assignment in Santander, Spain, during the month of January. The technician will support end users in a corporate environment, performing troubleshooting, hardware interventions and workplace IT tasks according to internal procedures.

Responsibilities:
Provide L1/L2 onsite support for end users (Windows 10/11).
Diagnose and resolve hardware, software and peripheral issues.
Install, configure and replace desktops, laptops, monitors and accessories.
Support ticket resolution through the customer's ITSM tool.
Assist with IMAC (Install, Move, Add, Change) activities.
Ensure proper documentation of actions taken.
Collaborate with remote teams and follow SLA / workflow guidelines.

Minimum Requirements:
2+ years of experience in IT Support / Desktop Support / Field Services.
Strong knowledge of Windows OS, Office 365, printers, and hardware troubleshooting.
Experience with ticketing systems (ServiceNow, Remedy, Jira, or similar).
Good understanding of networks at a basic support level (LAN, Wi-Fi, cabling).
Ability to work onsite daily, independently and professionally.
Fluent Spanish required; basic English an advantage.
Customer-oriented attitude, punctuality, and strong communication skills.

Contract Details:
Duration: 1 month (January).
Location: Santander (onsite only).
Schedule: Business hours (exact schedule confirmed during onboarding).