Clinical Performance Lead

Job Description:

Role Overview/Summary: 

We are looking for a Clinical Leader to join the Spark Design Team and assist in the rapid growth of the Digital Orthodontic business unit of Envista.  In this role, you will be responsible for helping Spark be of greater service to our Customer, the Orthodontist Office.  By monitoring Spark's daily Key Performing Indicators (KPI) you will be able to determine if we are "winning or loosing" at all times.  From which, you will Guide the Spark Design Team on the unique needs of the Customer looking for solutions.  In addition, you will Coach the Customer on Spark's products and systems such that they take full advantage of Spark's value proposition while enjoying a world-class experience.

• Responsible for following Envista's Circle of Values (Customer Centric, Innovation, Leadership, Respect, and Continuous Improvement)

• Responsible to maintain contact with Doctors to improve customer satisfaction, address complaints, provide feedback, identify root cause and corrective actions to the needs of the customers.

• Responsible for Daily Management of KPI's: Design Accuracy to prescription & protocols, Customer Design Change Request, Design for Manufacturability, and Design Total Leadtime.

• Responsible for providing ideas for Innovation and R&D to improve software, features, and products.

• Responsible for providing assistance in clinical training of Designers, clinical peers, and customers.

• Willingness to train and develop Design Teams in excess of 15 Designers per Team.

• Eager to participate with ideas, suggesting and testing process in innovation, and continues improvement projects for the good of the Clinical Team, Stakeholder, SPARK, and the whole Envista Corporation.

#LI-SM1

Job Requirements:

• Degree in Dentistry, Dental Surgery, or Dental Medicine or Equivalent
• 2+ years experience as orthodontist or 2+ years as dentist with equivalent experience with virtual treatments
• Bilingual English/Spanish or any other language will be a plus, with strong effective oral and written communication skills with the ability to influence across the organization
• Certified Orthodontist is an advantage
• Experience practicing orthodontic treatment or as a clinical consultant in digital aligners or have equivalent orthodontic studies or experience
• Excellent clinical knowledge in regards to teeth anatomy and movement
• Excellent Microsoft office skills especially in Outlook
• Lean Six Sigma certification is an advantage.

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.