Associate Clinical Specialist

hace 1 semana

Madrid, Madrid, España Align Technology A tiempo completo

Department:
Operations

Location:
EMEA-Spain

Description
This position is ideal for
entry‑level clinical professionals
looking to join the
Clinical Operations / Treatment Design team
as an
Associate Clinical Specialist
, contributing to
clinical decision-making, case support, and treatment quality
.

Partnering with
CAD Designers, Support Teams, and Invisalign Providers
, you will provide
clinical insights, case evaluations, and communication support
to ensure treatment plans align with
Align Protocols
and
customer needs
.

This role is
critical to supporting high‑quality clinical outcomes
, enhancing provider experience, and ensuring consistency across treatment planning operations.

Role expectations

  • Provide clinical support to CAD Designers, Support Teams and ensure treatments follow Align protocols and customer instructions.
  • Participate in clinical communication with Align employees and Invisalign Providers as needed.
  • Resolve customer issues and manage product and treatment‑related inquiries.
  • Participate in and/or deliver training sessions for production CAD Designers.
  • Assist or participate in clinical training sessions for internal teams and Invisalign providers.
  • Contribute to special projects and suggest improvements to enhance clinical quality and customer experience.
  • Assist with product safety reporting in collaboration with Regulatory and QA.
  • Follow safety policies and work independently within assigned responsibilities.

What We're Looking For
Education:
Bachelor's degree in Dentistry.

Skills

  • +2 years of experience in similar roles
  • Advanced proficiency in Treat software is required.
  • Hands-on experience with ClinCheck software will be highly regarded.
  • English proficiency is a must for this role.
  • Portuguese is considered a nice-to-have.
  • Ability to read, analyze, and interpret orthodontic records, prescriptions, internal communications, and procedures.
  • Ability to make sound clinical decisions.
  • Demonstrated potential to learn, adapt, and manage company tools to track personal and CAD Designer performance.
  • Strong customer focus.

Communication:
English is required; Portuguese is an added benefit. Effective communicator with the ability to interact clearly and professionally with peers, supervisors, and providers.

Teamwork:
Collaborative team player who builds solid internal relationships and works effectively with CAD Designers, Support teams, clinical leadership, and cross‑functional departments.

Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.

Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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