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Mobile Services Engineer
hace 3 semanas
About Denza
Denza is the new premium brand from BYD, the world's largest manufacturer of electrified vehicles, headquartered in Shenzhen, China. Founded in 2010 as a joint venture between Mercedes-Benz—the inventor of the internal combustion engine—and BYD—a global leader in New Energy Vehicles—Denza embodies a shared vision for the future of electric mobility. As part of its global expansion, Denza is entering the Spanish market with a strong commitment to innovation, design, and sustainability. Focused exclusively on premium new energy vehicles, Denza aims to co-create with users an intelligent, safe, and emotionally engaging driving experience. Its flagship model, the Denza Z9 GT shooting brake, reflects the brand's cutting-edge technology and distinctive identity.
About The Role
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.
- On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.
- Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
- Cross-Functional Issue Escalation
Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
- Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
- Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
- Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
Required Skills, Qualifications, And Experience
Professional Background :
- 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands.
- Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
Technical Skills :
- Solid diagnostic and troubleshooting capabilities.
- Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
- Knowledge of high-voltage safety procedures and EV architecture.
- Ability to interpret technical data, failure patterns, and quality reports.
Soft Skills
- Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
- Ability to operate independently in the field with discipline and reliability.
- Strong problem-solving approach and sense of ownership.
- Professional and confident when dealing with customers onsite.
Other Requirements :
- Valid driver's license.
- Ability to travel within the region for on-site interventions.
- Fluent in English and local market language.
We offer
- Job in a fast-growing company and industry which represents sustainable technology.
- Performance and experience based competitive remuneration, commuting allowance.
- Several years of relevant professional experience.
Our Purpose is to
build a zero-emission future that reconnects humanity with nature and a World of clean air
. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
