French Customer Care Intern

hace 10 horas

Carrer de Pau Claris Eixample Barcelona Espagne, España ESL Education A tiempo completo
Description de l'entreprise

Company Description

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.

Description du poste

We are currently looking for a Customer Care intern for the French and Belgian markets to join our Customer Care team during the high season.

Main Tasks and Responsibilities:

  • Processing enrollments using our internal CRM system

  • Supporting clients before, during, and after their stay

  • Assisting clients with visa applications

  • Managing CPF files and specific requirements of the Belgian market

  • Invoicing reservations and monitoring customer payments

  • Collecting invoices from partner schools and validating payments

  • Handling special requests and complaints before, during, and after the stay

  • Ability to redirect to avoid customer changes and cancellations

  • Providing personalized advice to each client, including detailed information on every stage of the language course, while meeting deadlines

  • Staying up to date with local and international news to be informed of events in major tourist areas

  • Having in-depth knowledge of ESL products and services

  • Being flexible depending on the season, deadlines, workload, and support needed for other customer service markets and ESL departments

  • Supporting the department in achieving its objectives

  • Assisting with special projects or various assigned administrative tasks

  • Emergency phone duty during high season according to schedule

    Organize and plan your own work, and communicate effectively:

  • With Customer Care team members

  • With agencies in France and Belgium

  • With partner schools in English

  • With clients

  • Managing end-of-stay feedback, reviews, and testimonials

Qualifications

Professional Skills:

  • No prior professional experience is required; however, experience in a customer service or administrative role is highly valued.

  • Degree in tourism or an equivalent qualification

  • Ability to work independently and in an organized manner, with a strong sense of responsibility

  • Native French speaker with excellent command of English (minimum level required: B2)

  • Good knowledge of geography

Informations complémentaires

Additional Information

We offer:

  • The opportunity to develop your skills in an international environment within the exciting field of language travel

  • A young and dynamic working atmosphere

  • A workplace where corporate ethics and sustainability matter

  • Breakfast On Mondays / Fruits on Thursdays.

Work location: Barcelona

Start date: To be agreed – February 2026

Contract type: Internship – Full-time

Working days and hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.

Saturdays: Ocassional Saturday : 9:30 .m to 4:30 p.m.

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