Key Account Manager

Company Description

Global Training & Aviation (GTA) is an international aviation training organization founded in 2002 and part of the INDRA Group since 2024. GTA operates across three continents, with headquarters in Madrid (Spain), where it has its own Airbus A320, ATR-500 & 600, and B737 simulator center near Barajas International Airport. Additional offices and A320 FFS simulator centers are located in Jakarta (Indonesia) and Bogotá (Colombia).

Position Description: Key Account Manager (KAM)

The Key Account Manager is responsible for managing the overall relationship with existing customers, ensuring satisfaction, and identifying opportunities to generate new business and increase profitability. The KAM acts as the main interface between the customer and GTA, defining and managing the Account Plan for each client in their portfolio.

Role & Responsibilities

Governance & Leadership

• Demonstrate high personal integrity and professionalism.
• Provide market insights and monitor the competitive landscape.
• Align sales reporting with operations to ensure revenue execution and account performance.
• Support forecasting, order intake, and strategic planning.
• Lead account management and support operations as needed.
• Identify business development opportunities and collaborate with the Global Business Development team.
• Ensure compliance with regional pricing and internal documentation processes.
• Contribute to commercial and marketing strategies.

Account Planning

• Meet revenue and intake targets by retaining existing accounts and generating new business.
• Develop strategic account plans and apply customer segmentation.
• Address client feedback to improve service quality.
• Analyze competitors on a client-by-client basis.

Sales Activity

• Attract new customers, including airlines and individuals, across GTA's product catalog.
• Implement strategic plans to enhance customer service and satisfaction.
• Sell flight training solutions and draft related documentation (agreements, proposals, etc.).
• Maintain CRM activity and align with sales strategy.
• Build relationships with key decision-makers within client organizations.
• Attend aviation trade shows, conferences, and events as assigned.
• Travel regularly to meet with clients.

Customer Satisfaction

• Provide follow-up during sales, training, and post-training phases.
• Coordinate with internal teams (Sales, Operations, Finance, etc.) to ensure client satisfaction.
• Guide potential clients during visits to the simulator center.
• Maintain a 360° view of each customer's status and history.
• Facilitate issue resolution and maintain strong interdepartmental relationships.
• Document and update customer organization structures and contact points.

Minimum Requirements

• A relevant university degree is
  positively valued
  , but
  not essential
  .
• Proficiency in Microsoft Office and Outlook.
• High level of spoken English
  .
• Knowledge of additional languages is a plus.

Essential Skills

• Self-motivated, enthusiastic, and goal-oriented.
• Comfortable working in culturally diverse teams.
• Strong problem-solving and analytical skills.
• Sound judgment and emotional intelligence.
• Proactive, well-presented, and adaptable to varied tasks.
• Able to manage multiple projects and priorities simultaneously.
• Thrive in fast-paced, deadline-driven environments.
• Committed to ethical behavior and professional excellence.
• Willingness to travel as needed for the role.

What We Offer

• Contract
  : One-year temporary contract with a high probability of conversion to permanent.
• Schedule
  : Full-time.
• Vacation
  : 22 working days + 4 personal days.
• Salary
  : Negotiable based on experience, qualifications, and value provided (fixed + variable).
• Location
  : Madrid – Barajas.
• Start Date
  : Immediate.
• Other Benefits
  : Flexible compensation package after one year.

Selection Process

GTA thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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