Transformation Business Analyst

About WebBeds
Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How You Will Make An Impact
We are seeking a dynamic and experienced Business Analyst with a strong sense of ownership to join our team and play a critical role in delivering business transformation initiatives. In this role, you will work closely with Transformation Programme Managers, and senior leaders to support the end-to-end transformation journey in alignment with the organization's strategic objectives.

You will be responsible for analysing current-state business processes, identifying improvement opportunities, and contributing to the design and implementation of solutions that enhance operational efficiency and overall business performance. You will also define, design, and implement KPIs to measure the performance of transformation initiatives and evaluate their overall impact on the business. Acting as a trusted partner to the business, you will capture, translate, and manage business requirements while defining and shaping business processes across multiple functions and domains.

Key Elements To The Role Include

• Collaborate with cross-functional teams to analyse current-state business processes and identify opportunities for optimization and transformation.
• Demonstrate strong stakeholder management and negotiation skills to balance competing priorities and shape effective solutions.
• Work closely with business and technology stakeholders to gather, analyse, and document functional and non-functional requirements.
• Take ownership of business requirements throughout the lifecycle, from discovery through implementation and post-delivery validation.
• Document and analyse end-to-end, cross-functional processes, highlighting dependencies, risks, and improvement opportunities.
• Decompose complex processes and evaluate multiple solution approaches, applying structured methodologies and assessing pros, cons, and impacts.
• Support the development and execution of business transformation initiatives aligned with strategic goals.
• Assist in the implementation of new processes, systems, and technologies, ensuring business readiness and adoption.
• Conduct data and KPI analysis to assess the success, value, and sustainability of transformation outcomes.
• Build strong relationships with key stakeholders to understand their needs, manage expectations, and ensure alignment.
• Support budget tracking and cost optimization for transformation initiatives, contributing to efficient resource allocation.
• Identify and communicate delivery risks, issues, and dependencies, proposing proactive mitigation actions.
• Contribute to the integration of technology-enabled solutions to enhance operational efficiency and business performance.
• Champion a culture of continuous improvement, analytical thinking, and adaptability to changing business needs.

The skills we would love to see in your suitcase

• Proven experience as a Business Analyst supporting or leading large-scale business transformation initiatives.
• Strong expertise in end-to-end journey and process management, including assessment, governance approvals, and full requirements lifecycle ownership.
• Demonstrated ability to navigate complex, ambiguous, and challenging environments while delivering effective, pragmatic solutions.
• Strategic, analytical, and creative thinker, capable of making sound decisions that balance innovation, risk, and business value.
• Excellent planning, organizational, and delivery skills, with the flexibility to adapt to change and support effective change management.
• Consistently demonstrates high levels of integrity, transparency, and commitment to strong governance and control frameworks.
• Highly motivated and curious, with a continuous improvement mindset and a strong drive for excellence and business impact.
• In-depth knowledge and hands-on experience with B2B travel industry business processes and customer journeys.
• Outstanding communication and presentation skills, with a personable and engaging approach to stakeholder interaction.
• Proactive learner with a strong interest in emerging technologies and their practical application in business transformation.

Why choose us as your next destination?
We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at -